About this role
- Independent process and support of national projects and customer orders - Generate service-required documents, such as quotations, service orders, confirmations, and daily reports - Provide Service supports, including parts ordering, invoice and payment tracking, service job dispatching, and RMA parts returns - Providing troubleshooting assistance for customer orders, account status and relevant problems - Collaborate with global and cross-functional teams. - Respond to customer inquiries via email, text messages, and phone calls. - fulfill necessary administrative work including filing reports or presenting service team with necessary documents - Take proactive action to resolve outstanding issues
Education - Bachelor or Master degrees
Experience - With sales administration/operation/ order fulfilment process experience
Other skills - Good written and spoken English skills - Knowledge/skills: Customer Service, Data Management & Reporting - Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented - Good communication skills cross functions and regions - Knowledge on SAP and logistics; semiconductor experience
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