About this role
Job Summary:
The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL. Core Duties
• To gain knowledge of XPEL products; assist customers with questions on XPEL products and services • Responsible for the training and development of Service Coordinators and creating and updating “How to” documents • Assist with creating and maintaining installer schedules and scheduling of customer installs • Track order progress and communicate with customers accordingly • Check-in vehicles and inspect for pre-existing damages • Create estimates, invoicing and billing • Report and processing of RA’s and payment credits • Collect Resale tax documents for all locations • Process and train other Service Coordinators on Accounts Receivable • Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations • Create are review job lists for all locations • Assist the Market Manager with administrative and office work as needed • Occasionally helping to shuttle vehicles from one location to another (current driver license required)
Basic Qualifications
• High School Diploma or GED • 18+ years old with 2 years of driving experience • Must have a current and valid driver’s license with a clean driving record • Must meet insurability requirements under the company’s motor vehicle insurance policy • 3+ year(s) in a similar role • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications • Ability to communicate professionally and effectively • Excellent phone, interpersonal, and organizational skills • Demonstrates a sense of urgency and timeliness • Ability to work independently with limited supervision • Demonstrates a sense of urgency and timeliness • Ability to work independently with limited supervision • Ability to speak, read and write in English
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.