About this role
Role Responsibilities
• For this position, 90% of your duties will be receiving or making calls to customers to interview them about how they use Western Union services. • You will assess AML knowledge when handling transaction refunds. • After an accurate review via phone and/or mail, you will make decisions, communicating them to consumers, Agents and/or Service Associates. • You will follow up on customer’s activity already reviewed by previous senior specialists, you will try to contact customer via phone and/or email to collect required information and/or documentation. • Must have an availability to work between the hours of 6am to 10am and weekends. Role Requirements
• Anti money laundering compliance background or customer service experience in a related banking field, desired to have. • Proficiency in English language (B2+). • High School degree required. • Analytical and research and attention to detail skills are required.
Estimated Job Posting End Date: 07-31-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.