About this role
Operations Specialist Join Our Growing Team! Waste Connections is seeking a highly motivated, detail-oriented Operations Specialist to support our day-to-day operations and help drive continuous improvement across routing, productivity, customer service, and operational performance. This role is ideal for a self-directed professional who thrives in a fast-paced environment and enjoys solving problems, managing projects, and collaborating with multiple departments. Pay: $22.00 per hour What You'll Do Operational Support
• Provide clerical and administrative support to Operations and Department Managers. • Coordinate daily operational activities and maintain accurate reporting. • Assist with troubleshooting and resolving safety, service, and operational issues. • Monitor productivity and operational performance against company goals. • Prepare reports, evaluations, and corrective action documentation as needed. • Maintain and distribute operational information on a scheduled basis. • Communicate with drivers, supervisors, dispatch, and management regarding operational needs. • Assist with performance metric collection, analysis, and reporting. • Participate in operational improvement initiatives and special projects. • Support implementation of operational standards and best practices. • Identify process improvement opportunities and recommend solutions. • Coordinate with other Waste Connections locations and departments to support operational objectives. Routing & Logistics Responsibilities Route Optimization & Performance
• Evaluate and recommend improvements to routing processes and efficiencies. • Review and manage missed pickups, carryovers, and issue logs. • Ensure service address accuracy and proper route mapping. • Audit routes using TRUX and third-party mapping platforms. • Route new and changed customer services. • Sequence and resequence routes for maximum efficiency. • Balance route workloads and service days. • Reduce dependence on temporary, holding, helper, and swap routes. • Coordinate intraday movement of work between routes. • Ensure route closures accurately capture operational KPIs including: • Stops • Lifts • Yards • Miles • Fuel Usage • Disposal Loads • Driver & Helper Hours
Data Management
• Collect and maintain routing data, customer information, and geocoding records. • Work with parcel data, service locations, and USPS address validation tools. • Ensure customer information is accurately maintained within company systems. Project Management Operational Projects
• Export and analyze route, customer, and productivity data. • Support pre-project planning and operational analysis. • Assist with route redesign and implementation projects. • Prepare customer service schedules and routing files for system imports. • Support operational change initiatives and service optimization efforts. • Work with District Management to implement routing standards and operational improvements. • Assist with project management activities from planning through completion. Change Management Process & System Improvements
• Prepare route change files for implementation. • Support customer communication and notification plans. • Coordinate mapping updates and route modifications. • Prepare files and supporting documentation for: • Route Changes • Mapping Updates • Invoice Messages • Service Schedule Adjustments
What We're Looking For Preferred Qualifications
• Strong analytical and problem-solving skills. • Excellent organizational and communication abilities. • Ability to manage multiple priorities in a fast-paced environment. • Experience working with routing, logistics, transportation, dispatch, or operations systems preferred. • Proficiency in Microsoft Excel and data analysis. • Experience with TRUX or similar routing software is a plus. • Project management experience preferred. • Strong attention to detail and commitment to accuracy. • Ability to work independently while collaborating effectively with cross-functional teams. Why Waste Connections? At Waste Connections, we believe our people are our greatest asset. We offer a strong culture built on safety, integrity, servant leadership, and continuous improvement. If you're looking for a career where you can make a meaningful impact while growing professionally, we'd love to hear from you. Apply today and become part of a team that is committed to operational excellence and customer service.