About this role
Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Fluctuating Temps hot/cold, Loud Noises (Equipment/Machinery), Office, Standing for full shift, Warehouse, Working at heights Job Description
Position Summary The Shipping Coordinator is responsible for planning, coordinating, and monitoring domestic and international shipments that support on-time customer delivery and efficient shipment processing. The position works closely with distribution, pack center, warehouse, customer service, carriers, freight forwarders, and other cross-functional teams to resolve shipment issues, address capacity constraints, and maintain continuity of distribution operations.
Key Responsibilities
• Create, manage, monitor, and maintain transportation units within applicable logistics and enterprise systems. • Coordinate truckload and less-than-truckload shipments based on order requirements, delivery commitments, equipment needs, and shipment capacity availability. • Review and process customer and shipment orders in SAP ECC / EWM, ensuring information is accurate, complete, and ready for execution. • Prepare, review, and validate export documentation in accordance with international shipping requirements and internal procedures. • Schedule freight pickups with carriers, freight forwarders, and other transportation service providers. • Plan and coordinate shipment consolidation opportunities to improve trailer utilization, reduce transportation costs, and increase operational efficiency. • Load as required. • Support compliance with international shipping, export, customs, and documentation requirements. • Coordinate crating, packaging, and special-handling activities to ensure products are prepared for safe and compliant transportation. • Investigate and resolve shipment discrepancies, order-processing issues, documentation errors, and delivery-related exceptions. • Communicate shipment status, risks, and recovery actions to internal stakeholders and external logistics partners. • Support pack center backlog recovery by prioritizing activities and coordinating resources to restore normal workflow. • Coordinate expedited and priority shipments to meet urgent customer requirements and critical delivery commitments. • Maintain accurate shipment documentation, system updates, and operational tracking information. • Escalate material risks, compliance concerns, and service failures to the appropriate stakeholders. • Participate in logistics process-improvement initiatives focused on service performance, trailer utilization, operational cost reduction, and reliability. • Perform additional transportation, distribution, and logistics duties as assigned.
Required Qualifications
• High school diploma or equivalent required. • 2 years of experience in distribution, supply chain, logistics, transportation, or a related field is required. • Working knowledge of transportation documentation, shipment planning, and freight pickup processes is preferred. • Familiarity with export documentation and international shipping requirements is preferred. • Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
Knowledge, Skills, and Abilities
• Strong coordination and shipment-planning skills. • PIT / Fork Truck experience. • Ability to manage multiple shipments, priorities, and time-sensitive requirements simultaneously. • Strong attention to detail when reviewing orders, export documents, shipment records, and system transactions. • Effective analytical and problem-solving skills. • Ability to troubleshoot transportation delays, capacity limitations, order discrepancies, and workflow disruptions. • Strong written and verbal communication skills. • Ability to collaborate effectively with warehouse, distribution, customer service, compliance, planning, and logistics teams. • Sound judgment and the ability to escalate operational or compliance risks appropriately. • Ability to work effectively in a fast-paced environment with changing priorities. • Customer-focused approach with a strong commitment to service, accuracy, and on-time delivery.
Working Conditions
• Work is performed in a warehouse, distribution, and shipping environment. • The role may require regular interaction with warehouse operations, loading areas, packaging stations, and transportation staging locations. • Flexibility may be required to support shipment cutoffs, expedited requests, month-end activity, operational disruptions, or peak shipping periods. • The position may require extended periods of computer-based work along with standing or walking within operational areas.