About this role
CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more. Job Description Service Contract Management
• Manage and administer service contracts for programs transitioning from production to the service phase, ensuring contractual obligations are met through EOL
• Develop customer facing profitable pricing strategy and gain approval from the CSP Sales Director prior to approaching the customer
• Negotiate and execute service agreements with OEM customers, defining scope, pricing, lead times, and minimum order quantities for service parts
• Establish and maintain service program timelines aligned with customer end-of-production (EOP) and last-order-date (LOD) milestones
• Monitor service contract performance, tracking delivery, quality, and cost metrics against commitments
• Serve as the primary customer-facing point of contact for all EOL program inquiries and issue resolution
One-Time Buy (OTB) Coordination
• Evaluate programs for one-time buy (OTB) applicability, conducting demand forecasting and analysis to determine optimal buy quantities
• Coordinate with customers to secure OTB commitments, purchase orders, and financial arrangements prior to tooling or line decommissioning
• Work with Supply Chain and Procurement to execute OTB material purchases, ensuring adequate safety stock for service life projections
• Manage finished goods and component inventory resulting from OTBs, partnering with warehouse operations on storage and fulfillment strategy
• Track OTB inventory consumption and communicate depletion projections to customers in advance of stock-out risk
Tooling Tracking & Disposition
• Lead the disposition process for all production and service tooling at program EOL, including molds, fixtures, checking gauges, and assembly tooling
• Coordinate tooling reviews with Engineering and Operations to determine the condition, ownership, and disposition path for each tool
• Facilitate tooling transfer agreements with customers or third-party service suppliers when tooling must be relocated to support continued service production
• Manage tooling storage, maintenance, and decommissioning decisions in alignment with customer contracts and company asset policies
• Maintain accurate tooling registers and disposition records throughout the EOL process, ensuring traceability and compliance
• Coordinate with Finance on tooling asset write-offs, customer-owned tooling returns, and cost recovery opportunities
• Lead customer owned tooling audits
Engineering & Operations Coordination
• Partner with Manufacturing Engineering to assess and document service process requirements, including capacity needs, cycle times, and labor standards for low-volume service production
• Coordinate with Operations on scheduling strategies for intermittent service orders, including periodic production run planning and line readiness requirements
• Work with Process Engineering to maintain and archive service Bill of Process (BOP), control plans, and work instructions to support future service production events
• Identify process simplification or outsourcing opportunities for service production that reduce internal burden while maintaining quality requirements
• Ensure all engineering changes (ECNs) impacting service parts are evaluated, communicated, and implemented in the service program
Cross-Functional Program Management
• Lead EOL program review meetings with cross-functional stakeholders including Program Management, Engineering, Quality, Supply Chain, Finance, and Operations
• Develop and maintain EOL transition plans and schedules, tracking open actions and driving closure across all functions
• Communicate program status updates to senior leadership and customers, escalating risks to service continuity in a timely manner
• Maintain complete EOL program documentation packages, ensuring records are archived in compliance with IATF 16949 and customer-specific requirements
• Support internal and external audits related to EOL programs, tooling, and service contract compliance
QUALIFICATIONS
Education
• Bachelor's degree in Engineering, Manufacturing, Supply Chain, Business Administration, or a related technical field required
• Advanced degree or professional certifications (PMP, APICS CPIM/CSCP) a plus
Experience
• Minimum 7-10 years of experience in automotive program management, account management, customer service, or manufacturing operations within a Tier 1 supplier environment
• Demonstrated experience managing automotive programs through end-of-production, including service transitions
• Familiarity with composite manufacturing processes (SMC, RTM, CFRP, fiberglass) strongly preferred
• Experience with OEM customer portals, service contracts, and automotive aftermarket supply chain dynamics
• Background in tooling management, asset disposition, or capital equipment lifecycle a significant advantage
Technical Skills
• Proficiency with ERP systems (SAP, Oracle, or equivalent); experience with MRP/inventory planning modules preferred
• Strong command of Microsoft Office Suite, particularly Excel (data analysis, pivot tables) and Project
• Familiarity with IATF 16949, PPAP requirements, and automotive core tools (FMEA, Control Plans, MSA)
• Working knowledge of automotive customer-specific requirements (GM, Ford, Stellantis, or similar OEMs)
Core Competencies
• Strong project management and organizational skills with ability to manage multiple programs simultaneously
• Excellent verbal and written communication skills; ability to present to senior leadership and customer representatives
• Analytical mindset with attention to detail in contract review, demand forecasting, and financial analysis
• Collaborative, solutions-oriented approach with ability to influence without direct authority across cross-functional teams
• High degree of initiative and self-direction in an environment with competing priorities and tight timelines
If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!