About this role
Job Title Customer Service Associate I
Agency Texas A&M Agrilife Research
Department Dean's Office Staff
Proposed Minimum Salary Commensurate
Job Location College Station, Texas
Job Type Staff
Job Description About Texas A&M AgriLife Texas A&M AgriLife is comprised of the following Texas A&M University System members:
• Texas A&M AgriLife Extension Service • Texas A&M AgriLife Research • College of Agriculture and Life Sciences at Texas A&M University • Texas A&M Forest Service • Texas A&M Veterinary Medical Diagnostic Laboratory
As the nation’s largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.
Click here to learn more about how you can be a part of AgriLife and make a difference in the world!
Position Information We are seeking a Customer Service Associate I who will serve as the primary customer service representative for the COALS Academic Advising Hub. This position is responsible for creating a welcoming, professional, and student-centered environment while providing exceptional front-line customer service to students, families, faculty, staff, and visitors. The position responds to inquiries in person, by telephone, and by email; assists students in navigating university resources; manages front desk operations; and supports the daily operations of the advising hub through outstanding customer service and operational support.
Essential Duties and Tasks: 75% Customer Service
• Serves as the first point of contact for students, families, faculty, staff, and visitors, creating a welcoming, professional, and student-centered environment within the advising hub.
• Responds professionally and courteously to student and customer inquiries in person, by telephone, and through email.
• Welcomes and checks in students for scheduled and drop-in advising appointments while managing student traffic and coordinating the flow of students throughout the advising office.
• Assists students who visit the advising office without an appointment by providing basic academic advising and curricular information within established guidelines and connecting students with an academic advisor when appropriate.
• Helps students navigate university systems, including scheduling advising appointments through Navigate, locating university resources, and accessing advising information.
• Explains advising services, office procedures, university processes, and available student resources.
• Builds positive relationships with students by anticipating customer needs, exercising sound judgment, and providing proactive, solution-oriented customer service.
• Provides referrals to appropriate campus offices and university partners including Aggie One Stop, Scholarships & Financial Aid, Registrar, Student Business Services, Disability Resources, Counseling & Psychological Services, Career Center, International Student & Scholar Services, Veteran Services, and other campus resources based on student needs.
• Maintains advising forms, informational materials, electronic resources, and front desk communications to ensure students receive current and accurate information.
• Maintains confidentiality of student information in accordance with FERPA and university policies.
• Supports the COALS Advising Standard of Care by providing timely, respectful, equitable, and customer-focused service to all students and visitors.
• Supports the mission and goals of COALS Academic Advising by contributing to a positive student experience and collaborative office culture. 5% Records and Files
• Performs routine filing, scanning, and organization of student and office records.
• Performs data entry, retrieval, and maintenance of advising records and databases while maintaining confidentiality.
• Assists with preparation of reports, correspondence, and routine office documentation.
• Maintains electronic and physical advising resources and records as needed. 20% Duty Title (for the department's use)
• Supports daily advising hub operations through coordination of front desk activities and customer service functions.
• Orders, inventories, and maintains office supplies, advising materials, and reception area resources.
• Maintains an organized, professional, and welcoming advising environment.
• Assists with preparation of orientation sessions, advising events, outreach activities, workshops, and student success initiatives.
• Coordinates incoming and outgoing deliveries and routine office operations.
• Assists advisors and leadership with operational projects that improve student service and office efficiency.
• Participates in staff meetings, relevant trainings, and professional development.
• Maintains working knowledge of university policies, advising procedures, and campus resources necessary to provide effective front-line customer service.
• Contributes to a collaborative team environment by assisting colleagues during peak advising periods and other operational needs.
• Promotes professionalism, continuous improvement, and exceptional customer service consistent with the mission and values of COALS Academic Advising. Qualifications Required Education:
• High school graduation or any equivalent combination of education and experience. Required Experience:
• Two years in general office or clerical work.
Knowledge, Skills, and Abilities:
• Ability to communicate effectively, both written and verbally.
• Ability to work in a fast pace, high volume environment.
• Knowledge of word processing, spreadsheet, and database applications.
• Strong customer service skills and detail-oriented. • Ability to multitask and work cooperatively with others. Additional Information Machines and Equipment:
• Computer
• Telephone Other Requirements and Factors:
• This position is security sensitive.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements
• (If applicable) This position allows alternate work location per TAMU guidelines
Why Work at Texas A&M AgriLife? When you choose to work for Texas A&M AgriLife, you become part of an organization that is an established leader in agriculture and life sciences with a wide range of capabilities to meet the needs of our statewide, national, and international constituents.
In addition, Texas A&M AgriLife offers a comprehensive benefit package including the following:
• Health, dental, vision, life and long-term disability insurance with Texas A&M AgriLife contributing to employee health and basic life premiums • 12-15 days of annual paid holidays • Up to eight hours of paid sick leave and at least eight hours of paid vacation each month • Automatic enrollment in the Teacher Retirement System of Texas • Employee Wellness Initiative for Texas A&M AgriLife
Applicant Instructions Applications received by Texas A&M AgriLife must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.