About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: The Bartender is the stepping stone…..the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).
Basic functions of the Bartender include:
• Making drinks to spec recipe • Demonstrating responsible alcohol service • Serving food • Handling cash & other forms of payment • Making proficient sales transactions - using a point-of-sale system • Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
• Maintaining proper cash drawer balances • Directing guests to areas/restrooms • Demonstrating impeccable product knowledge • Suggestive selling - using proven techniques • Maintaining a clean and organized bar area • Maintaining proper product pars – through bar pulls & inventories • Stocking liquor, beer, wine and glassware throughout the shift • Properly labeling, dating, covering and refrigerating prepped items for the bar • Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware
• Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc • Answering questions - accurately and politely • Creating memorable experiences • Entertaining guests to create “Raving Fans”
Job Requirements include:
• Performing duties which require bending, reaching, lifting & standing for long periods of time • Maintaining a well-groomed appearance (“having a plan”) • Following all uniform guidelines • Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency • Displaying a positive and outwardly friendly attitude toward guests • Maintaining HRC’s 5 core Values and Mission Statement