About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: The incumbent will create the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
ESSENTIAL JOB FUNCTIONS:
• Responsibilities and essential job functions include but are not limited to the following: • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. • Anticipates customer and store needs by constantly evaluating environment and customers for cues. • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. • Maintains a clean and organized workspace so that partners can locate resources and product as needed. • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. • Recognizes and reinforces individual and team accomplishments by using existing organizational methods. • Maintains regular and punctual attendance • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values. • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. • Other duties as assigned. BENEFITS INCLUDE:
• Medical, Time Off and Retirement benefits offered through Local Union Representation • Free Meals, Free Uniforms, Free Parking • Discounts at Hard Rock properties around the globe • All team members are eligible to participate in the discretionary annual bonus program • Training and Leadership development programs • Wellness programs including onsite information and fitness seminars • Team Member Resource Groups • Pay rate:$23.06 • Recognition programs