About this role
Harbor is seeking a Support Services Specialist to provide front desk support to various Harbor locations in the Toledo area.
Position is full-time, 1st shift, 40 hours per week.
Education/Experience/Other Requirements:
• High school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Previous data entry experience.
• Ability to handle multiple-line phone system and busy waiting room simultaneously.
• Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
• Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
• Ability to manage stress and maintain client confidentiality.
• Must be proficient and accurate in computer use, including Microsoft Office.
Essential Job Competencies/Primary Duties:
• Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization's Vision XXI service excellence efforts. Transfers calls to Voice Mail or takes accurate written messages and proper and prompt delivery.
• Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
• Ensures that clients are announced to appropriate staff person; Provide any necessary follow up and ensure the client is attended to in a timely manner.
• Schedules ongoing appointments for other Harbor locations.
• Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
• Performs opening/closing duties as assigned.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• Distributes mail as assigned.
• Verify client information and scan updated insurance information into the client record.
• Monitor client flags for support related issues at time of visit.
• Respond to email, Teams and written requests from other depts in a timely manner.
• Attends support staff and other meetings as appropriate and serves on office committees as assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• May float to other locations to accommodate client or agency need.
• Follows crisis prevention and intervention protocols.
• Accepts and completes other duties as assigned.
• Utilizes IT system and other system software programs appropriately.
• Reaches conclusions promptly and takes definite course of action.
• Plans and organizes work for maximum effectiveness and efficiency.
• Utilizes supervision appropriately.
• Utilizes time off appropriately and consistent with Harbor policies.
• Performs other duties as assigned.
About Harbor:
• A leading provider of mental health and substance use treatment for over 100 years.
• 350+ clinical staff serving over 24,000 clients annually across multiple locations and within the community.
• Services include counseling, medication management, primary care, psychological testing, case management, substance use treatment, residential services, vocational programs, and more!
Why Work for Harbor?
Harbor is a fast-paced environment, but it's also a place where you can genuinely enjoy what you do. You'll work alongside a supportive, motivated team that cares about making a difference. We're committed to investing in our employees and giving you the tools and opportunities to grow.
• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Opportunity to make a difference in your community