About this role
Massanutten Resort
Job Summary
The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.
Required
• Customer service
• Problem-solving
• General computer skills
Preferred
• Prior customer service/guest relations experience and previous hotel/resort work experience
• Knowledge of local area and attractions
Job-Type: Part-Time
Typical Schedule
Days:
•
• Days vary from week to week, including weekends
Hours:
•
• Varied hours
• 16 to 32 hours a week
Compensation:
• Pay: $12.77/Hour
Applications accepted until 2:00 PM on Monday, August 31. For more information, contact José Antonio Martínez at 540.289.3143.