About this role
At Frontier Energy, we're more than just engineers and professionals—we're a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future.
We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference.
Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that's shaping the future of energy while leaving a positive impact on the world.
The Customer Engagement Consultant leads customer engagement activities for a portfolio of utility-sponsored energy efficiency programs serving multifamily, commercial, and residential properties. This role is responsible for leading a customer engagement team, overseeing participation strategies, and cultivating strong relationships with multifamily building owners, property managers, and facility managers. The Customer Engagement Consultant serves as a strategic leader and trusted advisor, driving customer participation, satisfaction, and achievement of program energy savings goals. The ideal candidate has a background in energy efficiency, strong sales and/or customer service communication skills, and strong leadership skills to guide a program team to success.
Key Responsibilities
• Customer and Market Outreach: Conduct proactive outreach, meetings, presentations, events, and site visits to build awareness and increase participation in energy efficiency programs.
• Marketing Outreach Strategy: Develop and execute customer engagement strategies that increase awareness, participation, and retention across a portfolio of energy efficiency programs.
• Team Building: Develop team member proficiency in effective customer engagement communication methods to creatively meet the objectives of the program and the needs of the customer.
• Relationship Management: Build and maintain trusted relationships with property owners, property managers, facility managers, contractors, community organizations, and other market partners.
• Customer Consultation: Understand customer needs, identify relevant opportunities, explain available programs and incentives, and connect customers with appropriate resources and next steps.
• Customer Experience: Manage a portfolio of customer accounts to promote energy efficiency programs on a continuous basis. Maintain consistent follow-up, respond to questions, and help identify and address barriers to participation.
• Market Insights and Tracking: Document customer engagement and opportunities in CRM systems and use customer feedback and market trends to recommend improvements to outreach efforts.
• Internal Collaboration: Partner with program and technical teams to coordinate customer needs and support successful participation.
Required Qualifications
• Degree or equivalent combination of education and 3–5+ years of relevant experience in customer engagement, sales, account management, business development, utilities, energy efficiency, property/facility management, or a related field.
• Strong relationship-building, customer service, communication, and presentation skills.
• Strong organizational and follow-through skills with the ability to independently manage multiple customer relationships and priorities.
• Proficiency with Microsoft Office and experience using CRM or customer tracking systems.
• Ability to travel regionally up to 40%, including occasional overnight travel.
Preferred Qualifications
• Experience with utility or energy efficiency programs serving multifamily, commercial, or residential markets.
• Experience developing relationships with property owners/managers, facility managers, contractors, community organizations, or other market partners.
• Familiarity with energy efficiency programs, incentives, and customer participation processes.