About this role
Join the Pacsun Community
Co-created in Los Angeles, Pacsun exists at the intersection of fashion, music, art, and sport. We're a lifestyle brand built with and for the next generation, bringing together the culture, creativity, and self-expression that define youth today.
Our curated assortment features some of the most relevant brands and styles in the world, including adidas, Brandy Melville, Fear of God Essentials, alongside Pacsun's own labels and exclusive collaborations.
But Pacsun is more than what we sell. It's the community we build.
This is Pacsun. Built with culture. Powered by community.
____________________________________________________________________________________________
About the Job:
The Ecommerce Marketplace Specialist owns day-to-day marketplace operations across TikTok Shop and other marketplace channels while supporting business growth through product launches, affiliate programs, merchandising, and operational excellence. This role partners closely with cross-functional teams to optimize marketplace performance, improve the customer experience, and identify opportunities for growth.
A day in the life, what you'll be doing:
Marketplace Operations
• Own daily marketplace operations across TikTok Shop, DoorDash, Uber, and other marketplace partners.
• Manage product assortment, pricing, promotions, and merchandising to ensure accurate and engaging customer experience.
• Lead product launches, seasonal campaigns, and marketplace merchandising updates.
• Resolve catalog, feed, and operational issues in partnership with internal teams and external vendors.
• Partner with the Drop Ship Specialist to support key launches, peak seasons, and operational priorities as needed.
• Monitor marketplace performance and recommend opportunities to improve sales, conversion, and operational efficiency.
TikTok Affiliates & Creator Support
• Own execution of the TikTok Shop Affiliate Program.
• Recruit, onboard, and manage creator partnerships.
• Coordinate creator campaigns, product sampling, and TikTok LIVE activations.
• Analyze affiliate performance and recommend optimizations to drive growth.
Reporting & Insights
• Track marketplace KPIs and prepare recurring performance reports.
• Analyze sales, traffic, conversion, and assortment performance to identify trends and opportunities.
• Provide data-driven recommendations that support business planning and growth initiatives.
What It Takes to Join
• Bachelor's degree in Business, Marketing, Merchandising, or a related field, or equivalent experience.
• 3–5+ years of experience in ecommerce, marketplace operations, digital merchandising, social commerce, or a related field.
• Experience managing marketplace platforms such as TikTok Shop, Amazon, Walmart Marketplace, or similar.
• Strong understanding of ecommerce merchandising, product catalogs, pricing, promotions, and marketplace operations.
• Experience with Feedonomics or similar feed management tools preferred.
• Strong analytical skills with the ability to translate data into actionable recommendations.
• Advanced proficiency in Excel or Google Sheets; experience with reporting and analytics tools is a plus.
• Excellent organizational and project management skills with the ability to manage multiple priorities.
• Strong communication and collaboration skills with the ability to work effectively across cross-functional teams.
• Experience with Salesforce Commerce Cloud is a plus.
• Flexibility to support peak business periods, including holiday seasons.
Salary Range: ($69,752 - $70,304)
Pac Perks:
• Comprehensive medical, dental, and vision benefits
• Competitive short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Dog friendly office environment
• $1,000 referral incentive program
• Generous associate discount of 30 - 50% off merchandise online and in-stores
• On-site Cafe
• On-site Gym with Fitness Classes
• Ample parking
• Weekly Car Wash Service and more!
Physical Requirements:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.
Position Type/Expected Hours of Work:
This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.