About this role
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES • Supplies the dining room and individual guest tables with clean chine, silver, glassware, utensils, condiments, and paper supplies as needed • Removes dirty dishes, soiled linens, glassware and silver from table and counter tops, then carries items back to the dishwashing area • Refills water glasses and coffee upon request of guests • Replenishes butter, condiments, coffee, tea and refrigerated items used in the dining room • Resets the tables and performs other related duties as requested by Food Server • Makes coffee when necessary • Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff. • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. • Attends all necessary training meetings. • Assist in other projects, as directed. • Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule. • Outstanding example of and a credit to Downstream Casino Resort
QUALIFICATIONS/REQUIREMENTS The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. • Must be a minimum of 18 years of age or older upon employment. • Must possess a pleasant personality • Physically strong and able to balance a service tray on shoulder • Team Player • Must present a well-groomed and professional appearance. • Must possess excellent communication skills. • Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues. • Ability to write routine correspondence and to speak effectively to the public, employees and customers. • Must have the ability to deal effectively and interact well with the customers and employees. • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. • Must be able to be approved for and maintain a valid gaming license. • Work nights, weekends and holidays as required. • Employment is contingent upon a favorable outcome of a background investigation and drug screening
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Respond to visual and oral cues • Operate in mentally and physically stressful situations • Able to use hand motions when preparing and pouring all types of drinks for customers and servers • Able to use hand motions when cleaning and wiping bar areas • Able to bend, pull and carry bar stock to and from refrigerators and cabinets • Able to complete required paperwork for cash transactions • Able to operate the following equipment; cash register, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, frozen drink machines, ice tea machines, and other necessary equipment • Must have the physical ability to work with extreme weather as well as the ability to lift 20 lbs, to squat, stand or bend repeatedly. • Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. • Must be able to stand, walk, and move through all areas of the casino. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.