About this role
The Operations Engineer II provides organizational support and guidance to improve the internal and external customer experience using qualitative data. They collect, organize, analyzes, and summarize data to uncover process related gaps in the organization's delivery of service. The Operations Engineer II is critical to ensure related changes meet the business need / objectives, ensure it is clearly defined and a full end-to-end solution has been identified, agreed and understood by the impacted IT teams as well as the business users.
What you will do here:
Ensures that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.
Monitors daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications
Administer enterprise scheduling and system monitoring tools to manage the DSFCU computing environment including infrastructure, ATMs, messaging and enterprise applications.
Manages and communicates escalate issues / exceptions in a timely fashion to senior engineering staff and IT Management. Provides management reporting to measure and demonstrate processes and job are completed accurately and timely according to service level agreements.
Provides on call support to support the DSFCU enterprise. Provides technical support for the core processing system including any interruptions to operational service.
Responsible for all maintenance activity associated with the Core Processor including such activities as data updates, end of day processing, end of month processing and ACH processing.
Perform other job-related duties as assigned.
What you will need:
Bachelor's degree in Computer Science or related field OR equivalent combination of education and experience required.
4+ years' related work experience required.
Demonstrated knowledge and experience with database (queries), reporting and system monitoring; process / procedure development and adherence, diagramming, implementation and improvement required.
Knowledge of Linux System and DB2 required.
Proficient knowledge and experience using Microsoft Office Suite, (Outlook, Word, Excel, PowerPoint) required.
Effective and clear communication skills including open and direct verbal communication, clear and concise business writing, effective presentation skills, and good listening skills required.
1+ years of Credit Union or Banking processing experience preferred.
Work Location: Phoenix
Work Type: Hybrid
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
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