About this role
Crescent Hotels & Resorts invites you to embark on an exciting journey as a Front Desk Supervisor for the spectacular REMI. Hotel, an Autograph Collection. Nestled in the pulsating heart of downtown Scottsdale's Entertainment District, this 161-room gem combines classic western elements with bold, modern motifs, redefining the desert aesthetic and attitude. It's five food and beverage outlets range from a 1940's inspired café on the ground level to a seductive Miami-style rooftop pool deck and bar reflective of the orange groves of Morocco.
Picture this: A vibrant tapestry of live, work, and play, where the city's elite mingle with young professionals in a symphony of luxury and excitement. Weekends ignite into an electrifying party scene as the Entertainment District transforms into a playground for the glamorous and the adventurous.
Adjacent to the Remi Hotel lies the crown jewel of nightlife, the renowned Maya Day + Nightclub. By day, it's a sun-kissed oasis, beckoning with Vegas-style poolside parties. As twilight descends, it metamorphoses into a vibrant nightclub, drawing the world's most renowned DJs and performers to its stage.
We are committed to providing you with:
• Excellent compensation package.
• An exceptional benefit plan for eligible associates and your family members.
• 401K matching program for eligible associates.
• Discounts at our Crescent managed properties in North America for you and your family members.
• Discounts at Marriott properties worldwide for you and your family members.
ESSENTIAL JOB FUNCTIONS:
• As our Front Desk Supervisor, you will be working with our Front Office team providing guidance and leadership to Front Desk associates and ensuring consistent quality customer service is delivered.
• Greet guests immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions and provide.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Promote Crescent and brand specific marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys.
• Nonverbally confirm the room number and rate.
• Provide welcome folders containing room keys, and certificates as appropriate.
• Close out guest accounts at time of check out.
• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Train, discipline, and monitor performance of team members
REQUIRED SKILLS/ABILITIES:
• One year front desk supervisor experience is preferred.
• Marriott brand, service, and systems experience is highly preferred.
• Requires standing and continual mobility throughout front office area.
• Flexible scheduling and available to work