About this role
Client Liaison: • Serve as clients' primary point of contact, providing proactive updates on shipment status and addressing any inquiries or concerns. • Build and maintain strong client relationships through effective communication and personalised service.
Shipment Coordination & Documentation: • Oversee the complete shipment lifecycle from booking to final delivery. • Prepare, verify, and manage shipping documentation (e.g., air waybills, bills of lading, customs forms), ensuring accuracy and compliance with import/export regulations.
Operational Support: • Liaise with carriers, customs brokers, and internal teams (e.g., sales, operations) to ensure timely dispatch and delivery of shipments. • Coordinate problem resolution to handle delays, discrepancies, or unforeseen issues during transit.
Administrative & Reporting Duties: • Maintain accurate client and shipment records using the company's transportation management systems (TMS) and other relevant software. • Generate regular reports on freight activities, client feedback, and service performance metrics to inform process improvements.
Compliance & Best Practices: • Stay informed about local, national, and international shipping regulations and industry best practices. • Ensure all processes adhere to safety, legal, and quality standards.
Other Skills / Abilities
Resident in Seoul or Gyeonggi-do
Experience:
• 1-3 years of experience in a customer service or operational role, preferably within the freight forwarding or logistics industry.
• Proven experience handling shipping documentation and understanding freight forwarding operations is highly desirable.
Technical Skills:
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and hands-on experience with transportation management systems (TMS).
• Familiarity with enterprise communication and CRM tools.
Soft Skills:
• Fluent in Korean and English
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organisational abilities and meticulous attention to detail.
• Ability to work under pressure and manage multiple priorities.
• A proactive problem solver with a customer-first attitude.
Competencies:
• Customer Focus: Demonstrated passion for delivering exceptional client service.
• Analytical Thinking: Ability to analyze data and client feedback to drive operational improvements.
• Teamwork: Collaborative mindset with the capacity to work effectively across departments.
• Adaptability: Flexibility to work in a fast-paced, evolving environment, managing shifting priorities.
• Integrity: Consistent adherence to ethical standards and regulatory compliance