About this role
Nature of Duties: Operates a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines.
Qualifications:
• High school diploma preferred
• Experience with a multi-line switchboard preferred
• Strong communication skills
Specific Duties:
• Answer 100-150 incoming calls daily.
• Accurately schedule appointments and route messages to the correct team.
• Ensure proper documentation in the medical record.
• Meet performance goals (e.g., 85% cal