About this role
Warmly welcome guest, creating a positive first impression of hotel. Hold doors open while guest go through. Park guest cars with care and in appropriate parking areas.
Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, directions around the city.
Maintain effective communication within Bell Staff, and with all hotel departments. Stay aware of issues relating to bell staff and general hotel operations. Attend meetings as scheduled. Be responsive to instructions and suggestions and work to resolve problems. Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special guests, special transportation needs, etc.
Perform Bell Staff duties: load and unload guest luggage and other belongings from a variety of vehicles, escort guest to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other hotel areas, navigate bell carts carefully through the public areas, in and out of elevators and in corridors, demonstrate features of guest room and promote hotel facilities.
Complete baggage claims tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket.
Organize and store luggage in designated area.
Auro Hotels is an Equal Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.