About this role
Work Arrangement: Fully Remote Job Type: Independent Contractor, Full-time Work Schedule: 40 hours per week, US time zones
Locations: • Philippines • LATAM (Mexico, Colombia, Argentina, Brazil) • Other remote regions with strong English communication skills
About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: Watch here
Why Work with Us?At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.
Role OverviewAs a Patient Care Coordinator, you will serve as the primary point of contact for patients, managing appointment schedules, care updates, and communication with the internal care team. This role requires strong organization, empathy, and precision to ensure patients receive high-quality, timely support.
Your ImpactYou will help patients navigate their care journey with confidence, contributing to improved satisfaction, reduced no-shows, and smoother coordination across medical providers.
Core ResponsibilitiesCare Navigation – 50%
Act as the main liaison between patients and the care team, ensuring clear, supportive communicationSchedule and manage patient appointments and follow-up visitsSend reminders and confirm patient attendance to reduce no-showsCommunication & Support – 30%
Provide clear guidance and updates to patients regarding next steps in their care planAnswer patient questions with empathy and professionalismCoordinate with healthcare staff to ensure timely responses and actionsRecords & Compliance – 20%
Maintain accurate and updated patient information in EMR systemsEnsure all processes follow HIPAA standards and healthcare complianceDocument all interactions clearly for team visibilityRequirements
Must-Haves1+ years of experience in patient coordination, patient navigation, or healthcare supportStrong English communication skills (verbal and written)Experience working with EMR/EHR systemsHigh attention to detail and strong organizational skillsAbility to manage high-volume communication in a fast-paced environmentNice-to-HavesExperience working with U.S. healthcare or clinical environmentsBackground in call center, patient support, or telehealthFamiliarity with HIPAA or healthcare compliance
Tools ProficiencyRequired
EMR/EHR systems (Athena, DrChrono, Kareo, or similar)Communication Tools: Gmail, Zoom, SlackDocumentation & Workflow: Google Workspace (Docs, Sheets, Drive)Scheduling: Calendly or internal appointment systemsPreferred
Customer Support Tools: Zendesk, Freshdesk, or similarProject Management: Notion, Asana, or ClickUp
Benefits
Our Recruitment ProcessApplication SubmissionScreeningSkills AssessmentInitial InterviewFinal InterviewJob OfferClient Onboarding
Ready to Join Us?If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl Talent.