About this role
Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
We are looking for a Bank Receptionist to join our team at Cygnet Kewstoke.
Cygnet Hospital Kewstoke provides emergency admissions services for men and women, and a pathway for women to rehabilitation including a specialist service for personality disorder.
Responsibilities include managing visitor security checks, operating secure access doors, handling urgent switchboard calls, and supporting with scheduling.
Working in mental health administration requires a calm, compassionate demeanour, as the role often involves interacting with distressed or emotionally heightened individuals. Daily tasks heavily focus on balancing patient confidentiality with strict site security protocols.
£13.00 per hour +12.1% annual leave.
Day to day...
• Provide a professional, welcoming reception experience
Assign security keys, visitor ID and alarms • Greet visitors & notify the appropriate member of staff of their arrival • Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately • Answer & transfer all incoming calls & take messages where appropriate • Sort & distribute post, and assist with general office duties as required • Keep the reception area clean & tidy • Promote the safety & security of all site users and ensure all staff comply with secur ity protocols.
You are...
• An experienced receptionist/administrator used to liaising with service users and professionals • Organised, naturally helpful and a good multi-tasker
Responsible with an understanding of mental health • Computer literate – including Windows/Word/Excel/Outlook or equivalent • Knowledgeable of telephone systems • Polite, friendly & approachable with excellent communication skills • A good level of numeracy and literacy • Diligent & accurate, with an eye for detail and an understanding of confidentiality.
Please note, successful candidates will be required to undergo an enhanced DBS check.
What next?
If you care about making a difference – we want to talk to you.
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