About this role
Location: Gorcott Hill, Alcester Road, Redditch, Worcestershire, B98 9EP Salary: £20,250 per annum (pro rata based on 30 hours), full-time equivalent £27,000 based on 40 hours Hours: 30 hours per week, Monday – Friday, 9am – 4pm, with an hour for lunch (unpaid)
Arden Bridge Services is an independent garage established in 2005, providing servicing, repairs and maintenance for all makes and models of vehicles.
We pride ourselves on delivering the technical expertise and professional standards you would expect from a main dealer with the friendly, personal service of an independent garage. Thanks to our reputation for quality workmanship and excellent customer care, much of our business comes from repeat customers and word of mouth recommendations.
As our business continues to grow, we are looking for an organised and customer-focused Automotive Service Advisor to become a key member of our team and help us maintain the high standards of service our customers have come to expect.
The Role
This is a varied and hands-on position that combines customer service, workshop administration, and service coordination. You will be the first point of contact for customers and play a vital role in ensuring the smooth running of the reception and workshop administration functions.
Customer Service & Reception Greet customers and provide a professional and welcoming first impressionAct as the first point of contact for customer enquiries, both in person and over the phoneAnswer incoming calls, take messages, and direct enquiries appropriatelyRespond to customer emails promptly and professionallyAssist with customer vehicle collections and drop-offs where required Workshop Administration Create and manage job cards for workshop bookingsProduce customer quotations and estimatesGenerate invoices and process customer paymentsProcess loan vehicle documentation and maintain accurate recordsMaintain and update the MOT diary, ensuring appointments are scheduled efficientlyKeep trade account invoicing accurate and up to dateOrder vehicle parts and source the most cost-effective suppliers while maintaining quality and availabilityMonitor and set up WhatsApp groups to assist with communication and workflow management General Office & Operational Support Carry out day-to-day administrative duties to support the smooth running of the businessMaintain the reception and customer waiting area, ensuring it remains clean, professional, and fully stockedKeep accurate records of employee annual leave and holidaysSupport the workshop team with administrative and operational tasks as required What We're Looking For
Essential Previous experience working within a motor trade, vehicle servicing, repair, or garage environmentGood understanding of workshop processes and the automotive industryExcellent customer service and communication skillsStrong organisational skills with the ability to prioritise workload effectivelyGood IT skills and experience using office systemsAbility to work independently and as part of a teamFull UK driving licence Desirable Experience in a Service Advisor, Service Manager, Workshop Controller, or Garage Reception roleFamiliarity with workshop management systemsExperience sourcing and ordering vehicle parts Benefits 28 days annual leave per annum (inclusive of public/bank holidays)Auto enrolment pension scheme at statutory rate, where applicableFriendly and supportive working environmentDiscounted car services for close familyVaried and interesting role with responsibility and autonomyOpportunity to become an integral part of a growing local business If you are organised, customer-focused, and have previous experience within the motor trade, we would love to hear from you. Please submit your CV and a brief covering letter outlining why you are applying for the role. We reserve the right to withdraw the role as soon as we find our person!
You may have experience in the following: Service Advisor, Automotive Service Advisor, Garage Receptionist, Workshop Controller, Service Receptionist, Service Manager, Motor Trade Administrator, Aftersales Advisor, Vehicle Service Coordinator, Workshop Administrator, Customer Service Advisor (Automotive), Parts Advisor etc.
REF-229 867