About this role
Location: Manchester with some UK office visits Reporting to: Head of Operations
About Verlingue
Verlingue is a large, European, independent, family-owned insurance brokerage group. We're building a business in which talents blossom and client satisfaction is continually high.
We're passionate about being exceptional – being professional is expected, but being exceptional makes us different. We take pride in our work every day and always fulfil our promises. We're proud of our reputation for always acting with the highest ethical standards. We value and recognise the diverse skills and individuality that everyone brings to Verlingue, and we enjoy working collaboratively to achieve the best outcomes.
About the Role
To support with all aspects of the company's Operations and IT needs, such as hardware and telephony. Actively contribute to the delivery of the company's Operations and IT vision including: Digital and non-digital solutions for customersContinually provide the right tools to support a mobile workforceDelivery of timely and reliable data to drive effective business decisions The Verlingue Operations Team supports our rapidly expanding business across all UK sites. The IT team is responsible for delivering forward thinking and efficient IT services to the business, encompassing IT helpdesk, softphones, Acturis support and IT project work. We deliver a professional, friendly and customer-focused support service, maintaining excellent communication with colleagues throughout the resolution process.
Key Accountabilities
IT Support Support and assist the IT vision of a mobile and flexible workforceAssist with IT projects and roll outs as neededAssist and monitor the need/requests for new kit and distribute as needed supporting the Operations/IT team. Maintaining an asset registerStock checksBasic troubleshooting, (Wifi, VPN, Printers)Supporting standard business softwareTicket System usage (GLPI)Deal with 1st line IT support queries, achieving a resolution where possible before escalating to LanixAction IT support notification from HR relating to the additional and removal of employees from group emails for example General Responsibilities Develop strong working relationship with external stakeholders including Lanix for IT support, Verlingue France and ActurisSetting up new starters' IT accounts and equipmentCompleting leaver and mover processesManaging user permissions under supervisionSupporting Microsoft 365 administration activities under supervisionAssist the monitoring of the mobile phone and data usage alongside the Operations/IT teamAssist the Operations/IT team to implement appropriate IT training and penetration testingMaintain a high IT awareness Cyber Security Responsibilities e.g. Phishing tests, following secure password policies, etc.Reporting suspicious activitySupporting security awareness campaignsAssisting with access reviewsKeep abreast of IT improvements and advancesCarry out additional IT and Operations activities as requestedSupporting IT colleagues to deliver IT induction sessions Microsoft 365 Support Outlook supportTeams supportOneDrive and SharePoint supportBasic administration tasks Documentation and Knowledge Management Maintaining IT proceduresUpdating user guidesCreating knowledge articles Meeting Room Technology and Support Meeting room equipmentAudio visual equipmentTeams Rooms support Health and Safety / Manual Handling Safe handling of IT equipmentFollowing H&S and DSE guidelines Data and Compliance Understanding Data Act (GDPR)Handling confidential dataFollowing firms compliance procedures Person Specification Essential Positive attitude to workHave an interest in IT and technologyWilliness to learn new systems and technologiesGood listener and communicatorOrganised and efficient to meet deadlinesReliable and punctualHelpful and committed to delivering a good IT support serviceProactive, resilient, and solutions-orientedDesire towards continuous improvement and personal developmentAligned to Verlingue's culture and values Desirable Knowledge of Excel, Word, Powerpoint, MS office and IT in generalGood team playerIs able to work well on own initiative REF-229 802