About this role
Transport Administrato
Are you an organised and customer-focused Transport Administrator looking for a varied transport office role where you can support customers, drivers, suppliers, warehouse colleagues and depot teams in a busy logistics environment? If you are, we want to hear from you!
If you’ve also worked in the following roles, we’d also like to hear from you: Transport Clerk, Transport Office Administrator, Logistics Administrator, Transport Coordinator, Logistics Coordinator, Transport Assistant, Traffic Clerk, Distribution Administrator, Operations Administrator
SALARY: £29,800 per annum + £3,000 per annum Performance / Attendance Bonus (after probation period) + Benefits
LOCATION: North Weald, Essex
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 10:00 – 19:00. With occasional Saturdays, which will be on a rota basis to cover holidays etc. Overtime paid at time and a half
JOB OVERVIEW
We have an excellent opportunity for a Transport Administrator to join its transport team in North Weald.
Working as the Transport Administrator, you will act as a key point of contact between customers, the warehouse and the transport operation, helping to resolve enquiries, process orders, maintain accurate records and support the smooth movement and distribution of stock, supplies and materials. Any pallet network experience would be highly desirable.
As the Transport Administrator, you will provide professional, friendly and knowledgeable support, ensuring customer requirements are handled promptly, accurately and in a controlled manner.
DUTIES
Your duties as the Transport Administrator include:
Customer Orders: Process customer orders, checking quantity accuracy and communicating delivery timelines to depot staffCustomer Service: Respond to customer and supplier enquiries and complaints, investigating issues through to closure or escalating where requiredInternal Systems: Enter accurate data onto internal systems and reports, maintaining data security and integrityTransport Administration: Book in orders, complete data entry and support start-of-day and end-of-day processesReports and Invoicing: Collate accurate data for customer invoices, pallet reports and job reportsDriver Support: Assist with driver checks, dispatch and debrief administrationCustomer Relationships: Maintain and develop proactive relationships with existing customers and suppliersTeam Working: Support a customer-focused working environment and look for opportunities to improve the customer experienceContinuous Improvement: Help develop improved processes, systems and working practices to support performance and employee satisfactionHealth and Safety: Maintain a safe working environment that complies with the company’s health and safety policy
CANDIDATE REQUIREMENTS
ESSENTIAL
Good communication skills with the ability to show empathy when dealing with customersExcellent written and verbal communication skillsExperience resolving disputes calmly and fairlyAbility to identify potential issues early and help prevent problems arisingGood report writing skills, including customer service activity and improvement recommendationsFamiliarity with Microsoft Word, Excel and PowerPointStrong analytical and numeracy skillsGood organisational and time management skillsConfident, tactful and persuasive approachProfessional manner when working with colleagues, customers and suppliersGood people skills and the ability to build trust and support across teams DESIRABLE
Some pallet network experience would be preferred
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14962
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