About this role
Job summary
We are recruiting for a Waiting List Officer - Surgical Admissions who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Waiting List Team book all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.
Our aim is to fully utilise our operating theatre lists which is one of our most valuable resources.
You will join a team of Waiting List Officers within the Planned Care Division at the East & North Herts NHS Trust in Stevenage.
We are looking for applicants with strong administrative and organisational skills as well as the ability to work within a team but using own initiative when required.
Please note that this role requires availability to work on Fridays. Your contracted hours will be worked across 3-4 days per week, with Wednesday being your day off.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
As well as dealing directly with patients you will also need to liaise closely with surgical, nursing and other staff as well as GP practices and our Independent Sector providers.
You will be required to deal with waiting lists and admissions for a specific group of patients, work with patient target lists and deal with a high volume of telephone calls and enquiries.
You will ensure that all patients case notes and x-ray files required for patients attending for their procedures/operations are traced and prepared in advance of the date of attendance and that the relevant documentation is available for use by clinical and nursing staff.
Identify patients on the Patient Administration System.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/Training Essential
Good General Education Numerate Keyboard Skills Computer Literate GCSE or equivalent
Previous Experience Essential
Previous experience of dealing with the general public, reception and office work. Email, Microsoft Word/Excel
Desirable
NHS administration experience Experience of iPM PAS - Patient administration System and Bluespier - Theatre System
Skills Essential
Able to demonstrate good communication skills - verbal, listening and written Able to prioritise workload Ability to work in a team Able to work without direct supervision
Knowledge Essential
Understanding of specific Waiting List targets
Desirable
Some understanding of medical terminology and surgical procedures
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Lister Hospital
Corey's Mill Lane
Stevenage
SG1 4AB
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)