About this role
Job summary At InHealth Group, were proud to be the UKs largest specialist provider of diagnostic and healthcare solutions, supporting over 5 million people each year on their healthcare journeys. Guided by our values of Trust, Passion, Care, and Fresh Thinking, were dedicated to making healthcare better for patients, customers, and colleagues alike.
We manage 19 Diabetic Eye Screening Programmes (DESPs) across England, offering essential retinal screening services to around 2 million patients. We are now seeking an experienced Programme Manager to lead the operational delivery of one of our DESPs, ensuring safe, high-quality, and patient-centred care that meets all national screening standards.
This role will support and manage our programme in Arden, Herefordshire and Worcestershire. The closing date for applications is Friday 31st July.
Main duties of the job Managing the operational delivery of the programme to ensure safe, efficient, and patient-centred service provision. Overseeing the screening and grading teams, ensuring compliance with training, education, and quality standards. Ensuring the accuracy and maintenance of the Single Collated List and managing the call/recall, failsafe, and administration functions. Leading on internal quality assurance, monitoring key performance indicators (KPIs), and ensuring all contractual and quality standards are met. Collaborating with Commissioners, Public Health teams, GPs, and Hospital Eye Services to ensure seamless care pathways and strong stakeholder engagement. Leading operational change and service improvement to meet the diverse needs of patients and local communities. Managing staff performance and development, including appraisals, sickness management, and training compliance. Supporting the Clinical Assessment Team and ensuring effective communication and feedback loops across all operational areas. Responding to patient and customer queries, complaints, and incidents in a professional and timely manner. Maintaining effective business continuity planning and ensuring compliance with all InHealth corporate policies and national DESP requirements.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.
For clinical colleagues, that means delivering high-quality care within modern settings, with state-of-the-art equipment across a wide range of community, hospital and mobile settings.
With flexibility, strong learning and development opportunities, and the chance to support people at important moments in their healthcare journey, you can build a rewarding career while making a real difference locally and nationally.
InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.
New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.
Read more about us here: Who We Are - InHealth Group
Job description Job responsibilities
At InHealth Group, were proud to be the UKs largest specialist provider of diagnostic and healthcare solutions, supporting over 5 million people each year on their healthcare journeys. Guided by our values of Trust, Passion, Care, and Fresh Thinking, were dedicated to making healthcare better for patients, customers, and colleagues alike.
We manage 19 Diabetic Eye Screening Programmes (DESPs) across England, offering essential retinal screening services to around 2 million patients. We are now seeking an experienced Programme Manager to lead the operational delivery of one of our DESPs, ensuring safe, high-quality, and patient-centred care that meets all national screening standards.
This role will support and manage our programme in Arden, Herefordshire and Worcestershire. The closing date for applications is Friday 31st July. What You Will Do
As the Programme Manager, you will oversee the day-to-day operations and continuous improvement of the Diabetic Eye Screening Programme, leading a multidisciplinary team to deliver excellence in screening and grading services.
Your key responsibilities will include:
Managing the operational delivery of the programme to ensure safe, efficient, and patient-centred service provision. Overseeing the screening and grading teams, ensuring compliance with training, education, and quality standards. Ensuring the accuracy and maintenance of the Single Collated List and managing the call/recall, failsafe, and administration functions. Leading on internal quality assurance, monitoring key performance indicators (KPIs), and ensuring all contractual and quality standards are met. Collaborating with Commissioners, Public Health teams, GPs, and Hospital Eye Services to ensure seamless care pathways and strong stakeholder engagement. Leading operational change and service improvement to meet the diverse needs of patients and local communities. Managing staff performance and development, including appraisals, sickness management, and training compliance. Supporting the Clinical Assessment Team and ensuring effective communication and feedback loops across all operational areas. Responding to patient and customer queries, complaints, and incidents in a professional and timely manner. Maintaining effective business continuity planning and ensuring compliance with all InHealth corporate policies and national DESP requirements. About You
Youre an experienced and motivated healthcare professional with a strong background in public health screening programmes and team leadership. You bring both operational expertise and a passion for improving patient outcomes.
You will also have:
A management certificate or equivalent experience in leading teams and operations. Ideally, an accreditation in Diabetic Retinopathy Screening or Health Screening Diploma (desirable). Strong communication, organisational, and IT skills, with the ability to manage competing priorities effectively. Experience in staff management, quality assurance, and service improvement within healthcare settings. A sound understanding of DESP and Public Health England policies, as well as NICE, NSF, and NSC guidelines. A proactive, supportive, and confident leadership style, with the ability to motivate teams and challenge the status quo constructively. Youll be patient-focused, diplomatic, and committed to continuous learning and professional development, helping InHealth continue to deliver outstanding care and value for every patient we serve.
Person Specification
Qualifications Essential
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Desirable
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Experience Essential
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Desirable
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Additional Criteria Essential
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Desirable
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Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name InHealth Group
Address Oakfield Park, Bilton Road
Rugby
Warwickshire
CV227HQ
United Kingdom
Employer's website https://www.inhealthgroup.com/ (Opens in a new tab)