About this role
Job summary
An exciting opportunity has arisen within the Orthopaedic Directorate at Frimley Health NHS Foundation Trust for a Ward Clerk to join the Elective Orthopaedic Unit based at Frimley Park Hospital. This modern 13-bedded unit provides care for patients undergoing a wide range of planned orthopaedic procedures and operates seven days a week. All patient accommodation consists of individual side rooms, supporting high standards of privacy, dignity and infection prevention.
As a valued member of the multidisciplinary team, the Ward Clerk will provide a comprehensive administrative and reception service to support the smooth and efficient running of the ward. The post holder will act as a key point of contact for patients, relatives and healthcare professionals, undertaking a variety of administrative duties to ensure accurate patient records and effective communication across the department.
We are seeking a motivated, organised and adaptable individual with excellent communication and interpersonal skills. The successful candidate will be able to work effectively as part of a team while managing their own workload, prioritising tasks and maintaining a professional and efficient service in a busy ward environment.
Main duties of the job
Provide a reception service across Orthopaedic wards ( as per rota) - handling initial enquiries, gathering basic information and taking initial action, within defined protocols, to assist in resolving any queries. Keep staff informed of admissions and discharges, and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or on the telephone. Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team Greet all visitors to the ward in a helpful and polite manner. Maintain accurate admission, transfer and discharge information on EPIC system. Assist to improve patient experience questionnaire compliance. Enter patient details as required into the EPIC system Ordering supplies, ensuring there is adequate resources and reporting faulty equipment as per trust policy. The role of a ward clerk requires good communication and interpersonal skills with the ability to work on own initiative.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
Please see attached Job Description for further role information and the full list of responsibilities.
Person Specification
Qualifications Essential
Educated to GCSE or equivalent
Desirable
Evidence of higher education
Skills & Knowledge Essential
Excellent communication skills (both verbal and written) Able to organise, priortise own workload with minimal supervision Good IT skills , EPIC trained
Desirable
Advanced IT skills
Experience Essential
Experience working as a receptionist/ ward clerk. Experience of working in fast paced environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Frimley Park Hospital
Portsmouth
Camberley
GU16 7UJ
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)