About this role
Job summary
We are looking for a medical receptionist to join our team, working across two sites (Hadrian Health Centre and Battle Hill Health Centre). The role is 24 hours per week, 6 hours per day across 4 days.
Reception staff play an incredibly important part of our team and are the first point of contact for our patients.
Main duties of the job
To act as a welcoming and professional first point of contact for patients and organisations contacting the PracticeCare navigate patients to the most appropriate service for their needsProvide a range of administrative dutiesContribute to the smooth running of the practiceAssist in effective communication between all members of the practice team, patients and other external agencies
About us
We are a friendly and welcoming GP Practice in the heart of Wallsend, North Tyneside. The practice is based from a modern and beautiful building, providing care to our 21,000 registered patients.
We have 19 GPs supported by an excellent multi-disciplinary team. We are also a teaching practice for Doctors in Training and medical students.
Job description Job responsibilities
Working in a busy environment, deal with inbound and outbound telephone calls in a timely and professional mannerProvide an excellent level of customer service to patients over the phone, face to face or electronicallyCare navigate patients to the most appropriate service for their needsSolve a wide range of queries and requests from patients and other external agencies by following practice polices and processesProcess repeat medication, fit note, patient online access and e-consultation requestsRegister new patients to the practiceAny other duties as required
Person Specification
Experience Essential
Experience of working in a general practice environment Experience of dealing with the public/patients Excellent communication skills
Desirable
Experience of EMIS Clinical System
Qualifications Desirable
Care Navigation qualification
Personal Skills Essential
Able to work effectively within a fast paced environment Excellent communication and customer service skills Professional, friendly and positive outlook Supportive of fellow team members Able to adapt to and follow new processes and procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hadrian Health Centre
Address Hadrian Health Centre
Elton Street East
Wallsend
Tyne and Wear
NE28 8QU
United Kingdom
Employer's website https://www.hadrianhealthcentre.co.uk/ (Opens in a new tab)