About this role
Job summary
This role is to provide an efficient and effective account management service to end users, including processing of access applications, and troubleshooting access related issues.
This role requires close liaison with System managers regarding the access granted on their systems and with regard to streamlining the processes involved.
The post holder will also be required to work as a Registration Authority Agent granting access to national NHS applications. Duties include supervision of junior staff as and when required to meet peaks in demand for access changes
Main duties of the job
The Post Holder will be responsible for managing and controlling access to multiple systems, including CRS systems, and acting as a Registration Authority Agent for national NHS applications.
They will work closely with system administrators to improve the access allocation process and ensure efficient access management. Additionally, the role involves liaising proactively with stakeholders, maintaining access management documentation, and supervising junior staff.
The Post Holder will also assist in the development and improvement of access management processes, provide guidance to users, and ensure compliance with policies and procedures related to data protection and security.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
We reserve the right to close the advert early in the event of high levels of interest. Therefore, early applications are encouraged.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person Specification
Education/ Qualifications Essential
GCSEs (or equivalent) in English and Maths or equivalent relevant experience Level 4 qualification (e.g. Diploma, Certificate, or equivalent) in IT, Digital, Business Administration, Information Security, or a related field OR equivalent relevant experience
Desirable
Qualification in IT, Information Security, Digital, or related discipline Formal training in Registration Authority, Smartcards, Identity Management, or IT Security
Knowledge, Training & Experience Essential
Experience working in an access management, IT support, service desk, or digital administration role Experience of managing user access, security permissions, or system accounts Understanding of information governance, data protection, and confidentiality requirement Understanding of information governance, data protection, and confidentiality requirement Ability to follow policies, procedures, and national guidance to maintain secure system access
Desirable
Experience working within the NHS or a large complex organisation Experience acting as a Registration Authority Agent or using NHS Identity / Smartcard systems Experience of auditing, reporting, or maintaining access records and documentation
Communication and Interpersonal Skills Essential
Ability to communicate technical and procedural information clearly to non-technical users Good verbal and written communication skills Strong customer service skills and ability to manage enquiries professionally Ability to work collaboratively with IT teams, HR teams, managers, and system users Ability to provide guidance and support to junior staff or colleagues
Desirable
Experience delivering training, guidance, or briefings on system access processes
Special Attributes and other Essential
Organised and able to manage competing priorities Attention to detail and commitment to accuracy Ability to work independently and as part of a team Proactive and solution focused approach Flexible and adaptable to changing workloads and priorities
Desirable
Interest in digital systems, information security, and service improvement
Other Requirements Essential
Ability to plan, organise, and prioritise workload to meet service deadlines Willingness to undertake mandatory training and participate in appraisal and development processes Awareness of and adherence to Information Governance, GDPR, and Trust policies Willingness to travel between sites to support service delivery, if required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Lincolnshire and Goole NHS Foundation Trust
Address North Lincolnshire and Goole Hospitals
To work across sites
Goole/Grimsby and Scunthorpe
DN15 7BH
United Kingdom
Employer's website https://www.nlg.nhs.uk/ (Opens in a new tab)