About this role
Job summary
An exciting opportunity has arisen for an Appointment Co-ordinator to join our Community Diagnostic Centre at Queen Victoria Hospital.
The post holder will provide a high-quality administrative and appointment booking service, supporting the smooth co-ordination of patient pathways from referral. Working closely with clinical and administrative colleagues, the role is key to ensuring patients receive timely appointments and diagnostic investigations in line with the Trusts standards and targets.
Main duties of the job
The post holder will provide a comprehensive appointment co-ordination and administrative service, ensuring patients are booked efficiently for outpatient clinics and diagnostic investigations. They will support the management of patient pathways, process referrals, maintain accurate records on Trust systems and ensure appointment outcomes are recorded in line with Trust policies and procedures.
The role includes co-ordinating Community Diagnostic Centre (CDC) investigations, responding to patient enquiries, managing appointment bookings and amendments, and providing reception support when required. Working closely with clinical and administrative colleagues, the post holder will help deliver a responsive, patient-focused service and support the achievement of Trust waiting time and performance targets.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description Job responsibilities
Please find attached job description and person specification which gives detailed information on the role.
Person Specification
Qualifications and Experience Essential
Maths & English GCSE or equivalent Experience of working within a healthcare environment or the general public
Desirable
Experience of using digital platforms
Knowledge and Skills Essential
Good understanding of Word, Excel and Outlook Accurate data entry Excellent written and verbal communications skills
Desirable
Advanced keyboard skills
Attributes Essential
Ability to work under pressure Methodical and focused
Desirable
Experience of working within a Hospital Trust.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Queen Victoria Hospital NHS Foundation Trust
Address Queen Victoria Hospital NHS Foundation Trust
Holtye Road
East Grinstead
RH19 1DZ
United Kingdom
Employer's website https://www.qvh.nhs.uk/ (Opens in a new tab)