About this role
Job summary
Band 3 HCA on Burn Unit
The Clinical Support Worker; Higher Level will work as part of the team with minimal supervision of registered practitioners to provide effective and safe patient centred care with the additional responsibility of undertaking a range of delegated clinical care duties, such as basic observations, blood glucose monitoring, phlebotomy.
Contribute to the development of the care environment with a positive, professional attitude.
Contribute to the maintenance of daily provision of service and care to meet the individual needs of patients and department.
To support the smooth running of the department and ensuring that service users are treated in a friendly and efficient manner.
Opportunities are available to develop your career within health care
Main duties of the job
The Clinical Support Worker; Higher Level will work as part of the team with minimal supervision of registered practitioners to provide effective and safe patient centred care with the additional responsibility of undertaking a range of delegated clinical care duties, such as basic observations, blood glucose monitoring, phlebotomy.
Contribute to the development of the care environment with a positive, professional attitude.
Contribute to the maintenance of daily provision of service and care to meet the individual needs of patients and department.
To support the smooth running of the department and ensuring that service users are treated in a friendly and efficient manner.
Opportunities are available to develop your career within health care.
To undertake any other reasonable duties, responsibilities or projects as requested commensurate with the postholder's skills, knowledge and experience.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description Job responsibilities
Clinical/ Clinical Governance
Exchange factual information with patients using verbal and non-verbal communication skills to ensure patient understanding
Assess patients health, safety, wellbeing and comfort while undertaking personal care
Under direction of a registered practitioner, support a comprehensive level of care, maintaining high standards and provide a safe and effective environment for the continuity of care to patients and their relatives/friends/carers.
Prioritises and plans own work activities
Assist in the orientation of patients to the care environment and available facilities
Undertakes personal care duties, including; bathing, toileting, dressing, assisting with personal appearance, assistance with meals, emotional and physical support ensuring privacy and dignity are maintained
Supporting patients to maintain function and normal activities of daily living
Assist patients to achieve rest and sleep by attending to comfort needs
Undertakes a range of delegated clinical care duties and observations; blood pressure, pulse, pulse oximetry, neurological assessment, ECG, respirations, urinalysis, blood glucose monitoring, pregnancy and specimen taking and escalate any concerns
Carry out any other duties relevant to the post within own capability such as venepuncture, cannulation, wound assessments, simple dressings, removal of catheters
Assists with the admission and discharge of patients such as valuables and property
Assist with eating and drinking in line with care plan from registered professional and completion of relevant documentation
Assist in the evaluation of new equipment and resources
Assist to ensure the department is restocked and have shared responsibility for maintaining the cleaning of clinical areas e.g. making beds, cleaning furniture and equipment, and disposal of general waste
Assist to ensure the department is restocked and have shared responsibility for maintaining the cleaning of clinical areas
Assist with the provision of the day to day management of clinical equipment and report any problems to senior colleagues, completing the necessary documentation.
Ensure a safe environment in the department for patients, staff and visitors and inform the Ward/Department manager or Nurse in Charge of potential hazards. Comply with COSHH regulation and other Health and Safety legislation
Effective communication with colleagues and other members of the MDT
To ensure patient documentation is factual, timely and accurate in both written and electronic formats
Ensure patients, visitors and staff are dealt with sensitively and professionally with due regard to ethnic origin, culture, religion, disability and sexual orientation
To deal with queries and problems from patients and staff, both on the telephone and personally, in a positive and helpful manner and escalate as appropriate
Support and overcome barriers to understanding using effective communication for patients with physical or mental impairments
Escalate any concerns about the patient to the relevant practitioner immediately and report on datix
Instigates emergency procedures as necessary
Recognition of deteriorating patient and escalation process
Person Specification
Qualifications Essential
Level 3 or Level 3 Diploma (NVQ) in Health care support or able to demonstrate knowledge within this field through significant practical experience
Desirable
Work in an acute hospital setting
Essential Essential
Experience of team work Experience of working in health or social care environment
Desirable
Experience of supporting and training HCAs and apprentices
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Queen Victoria Hospital NHS Foundation Trust
Address Queen Victoria Hospital
East Grinstead
RH19 3DZ
United Kingdom
Employer's website https://www.qvh.nhs.uk/ (Opens in a new tab)