About this role
Job summary
Do you have experience working in healthcare and enjoy providing excellent support to patients? We're looking for someone who is highly organised, confident when interacting with people and comfortable using IT systems such as Excel, Word and Outlook.
In this role, you'll need to be adaptable and able to manage changing priorities in a busy environment. Being proactive is key you should feel confident managing your own workload and using your judgement to prioritise tasks effectively.
Every day brings something new. We're looking for someone who is flexible, resilient and able to respond positively as service needs evolve. Strong communication and administrative skills are essential.
To apply, please upload your CV along with a covering letter explaining why you're interested in the role, how you meet the requirements, and a little about yourself.
The role is a minimum of 24 hours, with a potential for up to 30 hours per week.Date for interviews: Monday 24th August 2026
Applications for this role should be written by the applicant. If artificial intelligence (AI) is used then your application may be rejected due to this being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship.
Main duties of the job
Liaising with health and care professionals, practice teams, patient and carers supporting collaborative working across CanterburyProvide administrative support to the weekly MDT and other meetings Provide simple reception services alongside other aspects of the role, including checking patients in for appointments and answering basic queries Provide administrative support to the home visiting team, including coordinating visits, liaising with practices, patients, secondary care and community services Working closely with PCN teams and the wider Care Coordinator teamProviding a direct link between care homes, practices and PCN teams Liaising with practices to support in the delivery of the enhanced access contractSupport delivery of QOF, incentive schemes, IIF and other quality or cost effectiveness initiatives Cover for the rest of the care coordinator team during periods of absence and increased workload, e.g. seasonal vaccine campaigns
About us
Canterbury Integrated Healthcare supports the 7 Canterbury practices and their PCNs covering a patient population of around 100,000 and we have worked together for many years.
The local care vision in East Kent is for localities to develop a model of care that enables people to live as independently as possible by delivering high quality, person centred care that integrates hospital, social care, community and voluntary services around primary care networks of GP practices.
The vision for Canterbury is for the two PCNs to work together to achieve excellent patient care through integrated pathways accessed close to home via local GP practices.
The Canterbury PCNs will achieve this by delivering primary care at scale, including:
Engagement from all practices within the City in the Integrated model of care Partnership working with other PCNs, NHS Trusts, community providers and the voluntary sector A comprehensive workforce strategy including engagement with the new medical school for Kent and Medway and the new Additional PCN roles.We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home.
Job description Job responsibilities
The Care Coordinator Team is primarily responsible for supporting the Canterbury PCNs in the collaborative delivery of services and supporting the care for cohorts of patients. The main focus of the role will be on coordinating the care of identified cohorts of patients and ensuring PCN services are delivered effectively. The Care Coordinator might be required to liaise with patients and, if appropriate, their carers, before or after the patients consultation with a clinician or other healthcare professional. You might also be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.
The role includes:
Working closely with PCN teams and the wider Care Coordinator Team Liaising with health and care professionals, practice teams, patients and carer supporting collaborative working across Canterbury Supporting the delivery of PCN servicesProviding a direct link between care homes, practices and PCN teams Helping to establish and maintain effective systems and processesSend feedback questionnaires and batch messages using IT platformsThe role will evolve and develop in line with emerging needs and priorities of services and the local system.
The role will be based mainly at our premises on Ethelbert Road. It will be necessary to have the ability to travel around Canterbury and the surrounding area, between practices and to be able to work remotely some of the time.
Person Specification
Other requirements Essential
Access to own transport and ability to travel across the locality on a regular basis. Flexibility to work outside of core hours when required and the ability to work remotely when required.
Qualifications Essential
A good standard of education with good literacy and numeracy skills. Commitment to maintain mandatory and role specific training.
Personal Qualities Essential
Flexible approach to the evolving nature of the role. Ability to work collaboratively in a team with an interest in supporting cohorts of patients. Ability to use own initiative and to sometimes work under pressure to meet deadlines.
Experience Desirable
Experience working with patients or in Primary Care.
Skills Essential
Good interpersonal and communication skills. Highly organised able to demonstrate attention to detail, time management and ability to prioritise workload as well as a good knowledge of Microsoft Office software.
Desirable
Knowledge of Emis Web clinical system, including searches, templates and reports. Interest in Frailty / Elderly care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Canterbury Integrated Healthcare
Address The Annexe (Next door to Canterbury Medical Practice)
Ethelbert Road
Canterbury
Kent
CT1 3NR
United Kingdom