About this role
Job summary
The Pre-Operative Assessment (POAC) Directorate at Cardiff and Vale UHB is seeking an enthusiastic and motivated individual to join our reception team. As the first point of contact for patients attending the service, you will play a key role in delivering a welcoming and supportive experience.
Main duties of the job
Make and receive telephone calls from all stakeholders, including patients, relatives and clinicians. Politely identify the caller's needs, record information accurately and take appropriate action.
Provide a positive and courteous front-of-house service by meeting and greeting patients and completing clerking-in procedures on arrival.
Manage patient appointments, including adding patients to waiting lists, booking, cancelling and amending appointments to ensure accurate records and optimal use of clinic capacity.
Process referrals promptly, prioritising urgent cases as required. Identify and escalate any referrals that do not meet access criteria for supervisory review.
Work collaboratively with the Pre-Operative Assessment nursing team, providing clerical support to ensure the smooth day-to-day running of the department.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
The PreOperative Assessment (POAC) Directorate at UHW is seeking an enthusiastic and motivated individual to provide comprehensive administrative support for the daytoday running of our clinics. The post holder will ensure that all duties are carried out efficiently and to the highest standard, supporting the delivery of safe, effective and patientcentred care across the Directorate.
We are looking for someone who embodies our core values: caring for the people we serve and the colleagues we work alongside; building relationships based on trust and respect; taking personal responsibility; treating everyone with kindness; and acting with integrity.
The successful applicant will be reliable, flexible in meeting service needs, and confident working in a busy and fastpaced environment. Experience in an administrative, frontofhouse role is desirable.
Person Specification
Personal Qualities Essential
Excellent Telephone Manner. Pleasant Personality. Ability to work under pressure. Ability to work on own initiative
Skills Essential
Good Communication Skills. Keyboard Skills. Good Organisational Abilities
Desirable
Good Knowledge of Microsoft Office including Excel
Experience Essential
Previous Reception Experience
Desirable
Previous NHS Experience
Qualifications Essential
Good standard of Education. GCSE Level or Equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address 2nd Floor, Lakeside Wing, University Hospital of Wales
Heath
Cardiff
CF14 4XW
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)