About this role
Job summary
Successful applicants will need to be available to work:
3 Shifts per Week
Core Shift Pattern : 08:00 -16:00 (Monday-Sunday)
Must be fully flexible for allocated shifts
Contracted Hours will be 22.5 Hours per week
Shifts will be allocated on a Rota, a minimum of 6 weeks in advance.
The Plastics and Burns Trauma Receptionist is responsible for supporting the Plastics Trauma Coordinator and wider team to provide reception cover and administrative support for the Plastics and Burns Trauma Service here at Southmead Hospital, this will include creating referrals, booking patients into clinic and outcoming patients correct inline with the BNSSG ICB Policies.
To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Plastics and Burns Trauma Receptionist/ Administrator Support within the Plastic Surgery team, to ensure effective high quality service is provided.
Main duties of the job
o To support the Plastics and Burns Trauma Coordinators in working as part of a clinical team ensuring that patients are diagnosed and treated within national guidelines and in accordance with the trust's Patients Access Policy. This includes: NHS Constitution, emergency care; Department of Health admission guidelines and booking rules.o To book clinics in advance and ensure patients details are correct.o As appropriate, schedule new or follow-up outpatient appointments and that all relevant paper work is completed for given appointment. This includes ensuring that all emergency attendances and outcomes are promptly and accurately recorded on the appropriate PAS system(s).o To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.o To ensure that patient confidentiality is maintained at all times. o Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.o Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals. o Provide cover for colleagues across the department during periods of planned annual leave and sickness.o To undertake additional administrative tasks and responsibilities within the specialty/clinical division as required by your line manager
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
The Plastics and Burns Trauma Receptionist is responsible for supporting the Plastics Trauma Coordinator and wider team to provide reception cover and administrative support for the Plastics and Burns Trauma Service here at Southmead Hospital, this will include creating referrals, booking patients into clinic and outcoming patients correct inline with the BNSSG ICB Policies.
To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Plastics and Burns Trauma Receptionist/ Administrator Support within the Plastic Surgery team, to ensure effective high quality service is provided.
The Plastic and Burns Trauma Service is a busy and fast pace environment, team working is essential for this role and for the department to work efficiently. This role is vital for the day to day running of the service, and needs to be covered 7 days a week. This is to ensure reception is covered at all times and support is available to the Coordinators and clinical teams.
Depending on applicants, we anticipate a number of colleagues covering these hours.
You must be a team player, and work well within a team. The successful candidates must demonstrate the ability to use their own initiative to complete tasks. Additional tasks may be given to this role as required by the service, this may include cover for other services.
Person Specification
Education/Training/Qualifications Essential
Educated to GCSE or equivalent
Desirable
Have a basic understanding of outpatient booking processes and/or a fundamental understanding of the NHS.
Work Experience Essential
Experience of working as part of a team in a multi-disciplinary environment. Ability to demonstrate good patient care skills.
Desirable
Experienced in the NHS or similar organisation. Previous Outpatient and/or clerical experience.
Knowledge/Skills/Abilities Essential
Excellent verbal and written communication skills Able to develop good working relationships amongst team, colleagues and staff Able to work flexibly to meet the needs of the service. Able to work flexibly to meet the needs of the service.
Personal Qualities/Special Circumstances Essential
Willingness to learn new IT systems. Enjoy working in an extremely busy department. Someone who is a team player, always helpful, happy and willing to assist other teams.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bristol NHS Foundation Trust
Address Southmead Hospital
Westbury on Trym
Bristol
BS105NB
United Kingdom
Employer's website https://www.nbt.nhs.uk/ (Opens in a new tab)