About this role
Job summary
The Hospital Business Support Coordinator supports the effective coordination and delivery of the Hospital Hub, helping ensure people are discharged from hospital safely, promptly and through the most appropriate pathway. The role acts as a key point of contact between health, social care, reablement, community services and partner agencies, promoting joined-up working to reduce discharge delays and support patient flow.
The postholder is responsible for coordinating referrals, managing the Hospital Hub inbox, screening and reviewing referral information, arranging assessments, visits and interventions, and ensuring cases are progressed efficiently. They maintain accurate records, trackers and performance data, produce reports, and help identify delays, trends and service improvement opportunities.
This role requires strong communication, organisational and analytical skills, confidence working with vulnerable people and professionals across multiple agencies, and the ability to work under pressure in a complex hospital discharge environment. Experience in adult social care and hospital discharge processes is essential.
Main duties of the job
Provide leadership and operational coordination of the Hospital Hub referral pathway, ensuring referrals are managed effectively and individuals are supported to achieve safe, timely, and person-centred discharges from hospital.Coordinate assessments, visits, and interventions delivered through the Hospital Hub, ensuring that resources are utilised efficiently and that service users receive timely support to meet discharge objectives.Review and screen referrals, ensuring that all relevant information is available and of sufficient quality to support safe discharge planning, informed decision-making, and continuity of care.Work collaboratively with health, social care, reablement, housing, voluntary sector, and community partners to support the wellbeing of service users and ensure a coordinated approach to discharge planning and post-discharge support.Maintain accurate and up-to-date records, databases, trackers, and performance information relating to Hospital Hub activity, ensuring data quality, compliance, and timely reporting.Produce and submit activity, performance, and management information reports as required, supporting service monitoring, operational oversight, performance management, and strategic planning.
About us
As part of Slough Borough Council, you will join an organisation focused on improving outcomes for residents, communities and the local environment. Our Community Team for People with Learning Disabilities works collaboratively with residents, carers, families, colleagues and partner organisations to provide high quality, person centred support. The team is committed to strengths-based practice, professional curiosity and making a positive difference in peoples lives.
You will be part of a friendly, supportive and inclusive working environment where colleagues share knowledge, work together and take pride in delivering services that matter. We value a strong work ethic built on compassion, accountability, innovation and respect. Staff are encouraged to contribute ideas, learn from one another and play an active role in helping the Council move forward together.
Working with us offers the opportunity to develop your career while being supported to balance work and personal commitments. Alongside a competitive salary, employees benefit from flexible and hybrid working arrangements, annual leave entitlement, access to the Local Government Pension Scheme, wellbeing initiatives, employee networks and opportunities to contribute to meaningful change for the people of Slough.
Job description Job responsibilities
Directorate: Adults Services Pay Level: 5, £30,160 - £35,530 (fully inclusive of Local Weighting Allowance) Contract Type: Permanent Working Hours: 37 hours per week Location: Observatory House/ Wexham Park Hospital (minimum 2 days per week in the office) DBS requirement: Basic The closing date for applications is midnight on 21st August 2026
Interviews will be held week commencing 31st August 2026
What you’ll be doing:
Are you an organised and proactive coordinator with a passion for improving outcomes for people leaving hospital?
We are seeking an enthusiastic and highly motivated Business Coordinator to join our Hospital Hub team. This is a key role supporting the coordination of hospital discharge pathways and ensuring individuals receive the right support at the right time to enable safe and timely discharge from hospital.
Working closely with health and social care professionals, you will manage referral processes, coordinate assessments and service activity, monitor performance data, and act as a central point of contact for partner organisations. You will play a vital role in supporting patient flow, reducing delays, and contributing to the delivery of high-quality integrated discharge services.
The successful candidate will have excellent organisational and communication skills, strong attention to detail, and experience of managing data and administrative processes within a fast-paced environment. You will be confident working collaboratively with a range of stakeholders and committed to delivering excellent customer service.
This is an exciting opportunity to make a real difference within a dynamic and evolving service, helping to ensure people experience a safe, effective, and person-centred journey from hospital to home.
If you are an organised problem-solver who thrives on coordination, partnership working, and improving outcomes for residents, we would love to hear from you.
Our Council:
Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.
What we offer:
We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged.
We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.
Annual increments, where applicable, are usually payable on 1 April, subject to six months’ service and satisfactory performance, until the maximum spinal column point is reached.
Alongside a competitive salary, we provide:
26 days’ annual leave, rising to 30 days after 2 years and 33 days after 5 years’ service. The Local Government Pension Scheme Wellbeing initiatives and employee networks that help us celebrate and promote equality. Tax-free childcare and childcare services Season ticket loan to help with rail or bus travel to and from work. Accessibility and Support:
Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: [email protected].
Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond.
Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.
Follow the link HERE to learn more.
Right to Work and Checks:
Applicants must have the right to work in the UK. If you require sponsorship, please contact [email protected] before applying.
We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.
How we recruit at Slough Borough Council
Our 8 Core Skills
At Slough Borough Council, we are moving Forward Together. Our core skills reflect what we value and will form part of your interview.
Click here to find out more - How we recruit | Slough Borough Council
How to Apply:
Please click on the Apply button below to submit your application.
We look forward to hearing from you!
Join Slough Borough Council and help accelerate our transformation and growth.
The Council reserves the right to close adverts early should we receive a number of suitable applications.
Join Slough Borough Council – Move Forward Together!
Person Specification
Experience Essential
Experience in adult social care Experience in a hospital discharge processes
Desirable
N/A
Skills and Abilities Essential
Ability to converse at ease with customers and provide advice in accurate spoken English Ability to work on own initiative and exercise judgement Ability to work effectively and contribute to the management of the team and supporting a performance management culture Ability to work within a changing and complex environment providing services to vulnerable and, often, people at high risk Ability to work with staff and managers at all levels across the community, engaging with Health, Housing, partner agencies, and the voluntary sector Ability to contribute to the identification of service needs/deficits and help in the development of strategies to meet the needs of people with a range of physical disabilities and pathologies Ability to maintain high standards of personal and professional conduct Proficiency in the use of ICT systems and packages Ability to work under pressure and be self-motivated. Excellent written, verbal and analytical skills
Desirable
Ability to speak a second language other than English
Knowledge and understanding Essential
An awareness of Social Worker/Clinician/ Occupational therapy assessment and considerations Good working awareness of the local area/culture Understanding and commitment to equality and diversity
Desirable
N/A
Qualification Essential
Able to demonstrate a good standard of numeracy and literacy skills Committed to undertake training
Desirable
NVQ level 3 in Care, QCF Level 2 Diploma in Health and Social Care or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Slough Borough Council
Address Observatory House, 25 Windsor Rd,
Slough
Berkshire
SL1 2EL
United Kingdom
Employer's website https://www.slough.gov.uk/ (Opens in a new tab)