About this role
Job summary
Key Responsibilities:
Confirming the legitimacy of persons entering premises/sites and monitoring their verbal interactions and behaviour towards others. Maintaining safety processes and procedures, including responding to staff assistance alarm activations, fire, or medical emergencies, and ensuring proper maintenance of associated equipment. Collaborating closely with any security function at specific trust locations, if applicable. Acting as the main point of contact for all visitors and supporting the day-to-day operation of the hub/site, including ensuring the safety of reception/waiting areas.
Main duties of the job
Requirements:
Genuine care and compassion for visitors, patients, and their families/carers, particularly noting the mental health vulnerabilities of those that attend/utilise our services. Strong verbal communication skills and ability to interact with people from diverse backgrounds. Ability to maintain safety processes and procedures. Willingness to collaborate with security personnel, if applicable. Ability to create a welcoming and inclusive environment for all visitors
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Essential Essential
Grade C English GCSE or equivalent Relevant administration experience. Relevant experience of Microsoft Office Packages inc. Word/Outlook/Excel/ Power point/Publisher Knowledge of good practice and system of work Experience in a customer facing role Ability to work within established procedures and guidelines Excellent written and communication skills Ability to resolve conflict and deescalate Excellent interpersonal skills Ability to work under pressure Ability to work alone or as part of a team Ability to communicate at all levels Good organisational skills . Ability to prioritise and organise own workload effectively. Evidence of being able to deal with diverse and tense situations Evidence of an ability to engage and build rapport with a diverse range of individuals Adaptability/flexibility and ability to cope with change Reliable and Self motivated Friendly and polite Assertive Non - judgemental attitude To be empathic to clients needs and communication barriers.
Desirable
Experience in working with people who suffer with Mental Health issues Knowledge of NHS policies. Experience of Experience of dealing with a range of disciplines and agencies dealing with a range of disciplines and agencies
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
Address Orsborn House
55 Terrace Road
Handsworth
B19 1BP
United Kingdom
Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)