About this role
Job summary
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the completion of medical referrals both dictation and paper based. The processing of information, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Processing patient referrals using the electronic referral service (ERS).
Main duties of the job
The following are the core responsibilities of the Medical Secretary.
There may be on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels:
Type accurate referral letters and reports using audio and copy typing for all members of the medical team.
Liaise with external agencies such as hospitals and community services, and ensure referrals are processed efficiently.
Input data into the patients healthcare records as necessary.
Process referrals using the electronic referral system (ERS).
Read code data on Emis.
Answer incoming phone calls. Transfer calls or deal with the callers requests appropriately.
Carry out system searches, where neccessary.
Support all clinical staff with general administrative tasks.
To process online queries and e-consultation requests.
This List is not exhaustive.
About us
We are a large friendly teaching GP practice with over 14,000 patients and a team of enthusiastic, multi-disciplinary and friendly staff. We are looking for a Medical Secretary with initiative, a strong drive to get things done and above all a Team player.
We are looking for someone with excellent communication skills, a compassionate and friendly nature, and an aptitude for great customer service. You will have the ability to work in a demanding environment and be committed to offering the best possible care to patients and excellent support to our clinical team.
This is an exciting time to be joining the practice as it undertakes numerous changes to ensure we are the best that we can possibly be for our patients and staff alike.
Job description Job responsibilities
The following are the core responsibilities of the Medical Secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Typing letters, reports and associated documentation as required
Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
Manage all enquires in an effective manner
Process calling letters as requested
Input data into the patients healthcare records as necessary
Process referrals using the electronic referral system (ERS)
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Manage all administrative queries as necessary
Carry out system searches as requested
Support all clinical staff with general administrative tasks as requested
In addition to the primary responsibilities, the medical secretary may be requested to:
Produce meeting agendas and record the minutes of meetings
Support reception / administrative staff, providing cover during staff absences
Complete opening and closing procedures in accordance with the duty rota - where neccessary
Person Specification
Experience Essential
Experience of working with the general public Experience of administrative duties Experience of working in a health care setting as a medical secretary
Desirable
Experience of working in primary care Experience of working in a GP practice Experience of working with Emis system Experience of working with electronic dictation software
Qualifications Essential
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Desirable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bramhall & Shaw Heath Medical Group
Address Bramhall & Shaw Heath Medical Group
235 Bramhall Lane South
Bramhall
Stockport
Cheshire
SK7 3EP
United Kingdom
Employer's website https://www.bramhallparkmedicalcentre.co.uk (Opens in a new tab)