About this role
Job summary
Cardiff andVale TherapiesServices are looking for an enthusiastic,dynamicand adaptable individual who is passionate about providing clinical excellence. This friendly busy department consists of approximately 60 staff and provides services across Cardiff and the Vale from multiple sites including community clinics, hospitals andpatientsown homes.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
This is an administrative and clericalpostworks closely alongside clinical staff to support the effective delivery of safe, high-quality patient care. The role plays a keypart in enabling clinicians to focus on direct patient contact by providing efficient operational, coordination, and providing reception durites across the Therapies Directorate.
The post holder will act asa central pointof contact within Therapies,demonstratingexcellent customer care skills when dealing with patients, carers, staff, and external partners. Strong digital capability is essential, with the ability to confidently use electronic systems to manage information, processes, and communications.
The role requires flexibility and the ability to work across multiple sites within Cardiff and Vale University Health Board, supporting services in a range of settings including community clinics, hospitals, and other care environments. Through close collaboration with clinical teams, this post directly contributes tomaintainingservice quality, patient experience, and operational effectiveness across Therapies.
The UHB is committed to the professional development of allstaffand the post offers excellentopportunitiescareer development.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
The post holder will participate in the provision of Administrative and Clerical duties within the Therapies Directorate to provide an efficient and effective service to the Directorate and the University Health Board.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Good general education to include GCSE's in English and Mathematics or equivalent NVQ Level 2/ or previous appropriate experience
Desirable
ECDL Certificate NVQ Qualification (admin based)
Experience Essential
Experience of working in an administrative or office environment using IT packages e.g. Microsoft Office. Experience of working face to face in a reception/ customer service environment.
Desirable
Sufficient A&C experience. Experience of working in a hospital based role or related service within the NHS.
Skills Essential
Proven high standard of organisational and general administrative skills, including accuracy and attention to detail. Ability to deal with patients and other employees in a professional manner
Special Knowledge Essential
Awareness of GDPR/ Data Protection Act and confidentiality
Desirable
Knowledge of waiting list Procedures and patient pathways. Understanding of UHB Policies. Understanding of Medical terminology
PErsonal Qualities Essential
Flexible and adaptable to change. Courteous and friendly. Able to cope under pressure and meet deadlines effectively. Ability to work independently or as part of a team. Able to multi task Able to communicate with members of the public / other organisations and General Practitioners effectively via the telephone or face to face. Capable of dealing with sensitive and confidential documents and situations Able to escalate concerns regarding patients safety to a Team Leader
Desirable
Ability to speak Welsh
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address Cardiff Royal Infirmary
Glossop Road
Cardiff
CF24 0SZ
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)