About this role
Job summary
An exciting opportunity has arisen to join the North Lancashire and South Cumbria Breast Screening Programme team, within University Hospitals of Morecambe Bay NHS Foundation Trust, as a receptionist.
We have permanent part time position available based in the breast screening unit at Royal Lancaster Infirmary.
Working days and hours can be negotiated with the successful applicant(s) to fit the needs of the service.
We are looking for evidence of team working as well as the ability to work independently. Someone who has excellent customer service skills and canmaintain effective relationships with colleagues across the organisation. Good organisational skills and an ability to focus on and pay close attention to detail is essential to this role where long periods of concentration is required.
Main duties of the job
The post holder will be part of a team of administrative staff, who will be required to perform a wide range of clerical tasks, including reception work, dealing with booking appointments, dealing with telephone calls and emails, clinic preparation and record keeping under the direction of the Lead Administrator/Administration Manager.
About us
We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Job description Job responsibilities
The reception and registration of service users and patients.
Dealing with telephone and email queries and enquiries from patients, GPs and hospital staff.
To request images from other sites.
To maintain supplies of office stationery and instructions sheets, etc for patients
To process patient documentation
To book appointments.
To deal with both telephone and written enquiries involving the making and changing of appointments via the computer system.
To deal with incoming mail and assisting in the preparation of outgoing mail including appointment letters and information.
Please refer to the full job description and person specification for full details.
Person Specification
essential Essential
Minimum of 4 GCSE's to include maths and English Previous administration and clerical experience Knowledge of computer systems
Desirable
Previous NHS experience Previous experience in reception duties
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Morecambe Bay NHS Trust
Address Breast Screening Unit Royal Lancaster Infirmary
Ashton Road
Lancaster
LA1 4RP
United Kingdom
Employer's website https://www.uhmb.nhs.uk (Opens in a new tab)