About this role
Job summary
Looking for flexible work that makes a real difference? Join our Bank team as a Security Operations Officer and help maintain a safe and secure environment for patients, staff and visitors across West London NHS Trust sites.
In this varied role, you will carry out security patrols, respond to incidents and alarms, support emergency situations, monitor site safety, and provide a professional security presence across Trust premises. You may also assist with reception cover, post services and general facilities support when required.
Main duties of the job
o Provide a first-line response for any building-related issues affecting daily operations.
o Undertake and document security patrols of sites, grounds, and buildings according to the scheduled day and night routine.
o Conduct thorough site searches in and around buildings and garden areas.
o Escort staff, visitors, or contractors between buildings and sites upon request.
o Maintain clear electronic security logs in strict accordance with security protocols.
o Respond promptly and appropriately to security incidents, participating in physical intervention activities when required or directed.
o Participate in formal face-to-face handovers at the start and end of each shift.
o Maintain hospital site safety by executing locking and unlocking procedures via security control systems, including patrols and locking duties at Armstrong Way.
o Undertake rotational shift patterns covering 24 hours a day, 7 days a week, 365 days a year, adjusting shift patterns flexibly as service needs dictate.
o Present a professional appearance, remain polite to staff, visitors, and members of the public at all times, and wear designated Personal Protective Equipment (PPE).
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
QUALIFICATIONS Essential
Formal IT Training or willingness to undertake relevant training UK Full Driving Licence - Clean
Desirable
Qualification in IT user skills SIA Frontline Manned Guarding Licence Or NVQ level 2 Security
EXPERIENCE Essential
Previous experience in dealing with the public Previous experience of working as a team member Proven experience in security industry
Desirable
Previous experience of working in a hospital/healthcare environment Previous experience of car parking enforcement duties
KNOWLEDGE Essential
Understanding of the term confidentiality Ability to follow instructions Ability to liaise with patients, visitors and staff Ability to work under stressful conditions Competent use of two way radio procedure
Desirable
Competent in the use of CCTV equipment
SKILLS Essential
Ability to use Microsoft Office Word and Outlook applications Good written and verbal communication skills Level of personal fitness that enables prolonged foot patrols and standing Ability to prioritise incidents based on dynamic risk Ability to produce evidential written reports both handwritten and electronically Flexible approach to working Able to work shifts over 24/7 period
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London NHS Trust
Address 1 Armstrong way
1 Armstrong way
London
UB2 4SD
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)