About this role
Job summary
To be responsible to the Head of Retail Catering for the operational management and continual development of the Retail Catering Service across Cardiff and Vale University Health Board. The post holder will lead a portfolio of retail outlets, ensuring the delivery of safe, high-quality and financially sustainable catering services for staff, patients and visitors.
The post holder will be responsible for driving commercial performance, increasing sales, improving profitability and delivering value for money through effective financial management, workforce planning and service innovation. They will identify and implement cost improvement initiatives, reduce waste, improve stock control and ensure that retail services operate efficiently whilst maintaining excellent customer experience and food safety standards.
The post holder will lead on the development and implementation of EPOS systems, retail technology and digital solutions to improve operational efficiency, strengthen reporting and provide accurate commercial performance data to support decision making.
Main duties of the job
The post holder will also be responsible for:
Leading the day-to-day operational management of Retail Catering services across the UHB. Managing delegated budgets, labour costs, stock control and procurement to maximise efficiency and minimise waste. Developing and monitoring retail Key Performance Indicators (KPIs), including sales, gross profit, labour productivity, customer satisfaction and wastage. Leading menu development, product innovation and pricing strategies to maximise commercial performance Ensuring EPOS systems are fully utilised to provide accurate sales reporting, stock management and business intelligence. Ensuring compliance with food safety legislation, Health Board policies, HACCP principles and all statutory requirements. Leading service improvement projects, benchmarking retail performance against NHS and commercial best practice. Managing, developing and motivating retail teams, ensuring high standards of customer service, performance management and staff development. Working collaboratively with procurement and suppliers to improve product range, achieve best value and support sustainable purchasing. Supporting the delivery of the Retail Catering Strategy and wider organisational objectives through innovation, continuous improvement and commercial growth.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Experience Essential
Degree or equivalent experience in Catering, Hospitality or Management Experience managing a multi-site retail catering operation Experience of managing budgets and delivering cost savings Experience using EPOS and retail reporting systems Knowledge of food safety legislation and HACCP Experience of menu development and commercial retail Food Safety Level 3
Desirable
NHS experience Excellent leadership and people management skills Food Safety Level 4
Qualifications Essential
Degree or equivalent experience in Catering, Hospitality or Management
Desirable
NHS experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address University Hospital of Wales
Heath Park
Cardiff
CF14 4XW
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)