About this role
Job summary
An exciting opportunity has arisen to join Severnvale Primary Care Network as our PCN Manager on a 13-month maternity cover contract, working 22.5-30 hours per week. We are happy to discuss the exact hours with the successful candidate.
This is a varied and rewarding leadership role, working closely with the Clinical Director, PCN Board and Practice Managers to shape the future of primary care locally. You will provide strategic and operational leadership across the network, leading on the delivery of the PCN DES, financial management, workforce planning, governance, service transformation and neighbourhood working.
You will oversee the development and implementation of new services, build strong relationships with practices and wider system partners, and ensure the PCN continues to deliver high-quality, sustainable services that meet the needs of our population. You will also act as the Freedom to Speak Up Guardian Lead across our four member practices, promoting a culture of openness, learning and continuous improvement.
Main duties of the job
Responsible for providing operational management support to the practices within Severnvale PCN. Will form an integral part of the PCN leadership working alongside the Clinical Director and the PCN board members. Act as the main point of contact of expertise, coordinate the successful achievement of all PCN DES contractual requirements, support the translation of national and local policies into meaningful changes, and support collaborative working between multiple organisations to achieve improved outcomes for the local population. Will also be responsible for Financial Management, working alongside the lead practice to ensure financial management and reconciliation of financial funds and maintaining accurate financial records. Responsible for strategic oversight, keeping abreast of all changes likely to affect the service now and in the future; including the operational planning, designing, implementing and reviewing new services and day-to-day management of these, for the PCN. Lead on the development and implementation of neighbourhood working initiatives, working collaboratively with primary care, community services, local authorities, voluntary organisations and wider system partners to improve patient outcomes. Be responsible for the development, management and maintenance of systems and processes to ensure the PCN operates at the highest level of performance and accountability.
About us
Severnvale PCN (Primary Care Network) comprises four GP practices in South Gloucestershire delivering services to a population of circa 34,000 patients which includes 8 care homes. We are an enthusiastic, dynamic, and friendly PCN who constantly strive to improve patient pathways and health care outcomes.
The PCN team includes a Clinical Director, a PCN Manager, a Community Frailty Practitioner, a Care Coordinator, 4 Clinical Pharmacists, , 7 Care Coordinator Prescription Clerks, 2 Social Prescribing Link Workers and First Contact Physiotherapists
Job description Job responsibilities
Main Duties & Responsibilities
Be the first point of contact for Practice Managers with regard to delivery of PCN projects/schemes.
Act as the Freedom to Speak Up Guardian Lead for the four member practices, promoting a culture of openness, transparency and psychological safety. Provide an independent and confidential point of contact for staff who wish to raise concerns, ensuring concerns are managed appropriately and in line with national guidance.
Lead and coordinate neighbourhood working across the PCN, developing effective partnerships with member practices, community providers, local authorities, the voluntary sector and wider health and care organisations.
Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services
Develop job descriptions, person specifications and selection and recruitment activities for new services (if required) to ensure the correct interpretation of the PCNs requirements have been understood
Support service delivery by being the conduit between the service provider and the PCN and its member practices, thereby ensuring integration of the new service staff into existing teams and working processes
Develop metrics and other arrangements to support the subcontracting of services and subsequent contract management
Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services
Manage financial requirements on behalf of the PCN
Chair quarterly board meetings, capturing minutes for distribution
Co-ordinate training and development of PCN clinical/administrative staff
Manage recruitment, HR, induction and training of new PCN staff
Collate feedback / analysis data on behalf of the PCN to report to the ICB and other organisations as required
Manage the workflow processes in relation to the above
Help develop joint working and relationships across networks and its stakeholders.
Maintain relationships across all core member Practices & PCN Managers across the network.
Build external relationships and identify opportunities to work with wider system partners
Lead on the planning, mobilisation, implementation and evaluation of new services, transformation programmes and PCN initiatives, ensuring delivery against agreed objectives, timescales and budgets.
Drive continuous improvement across the PCN
Develop and maintain all PCN databases and policies
Carry out any other duties as may reasonably be required by the Clinical Director, PCN Board and its members.
Leadership:
Work with the PCN clinical director and the PCN Board to ensure the delivery of high quality of services, meeting the requirements of the Severnvale patient population.
Develop business cases to secure additional investment into the PCN
Lead on designated work streams as directed by PCN Clinical Director
Work closely with PCN Clinical Director and member Practices, support and build organisational capacity and capability
Work to improve patient and staff experience through supporting the management and facilitation of PCN- wide initiatives
Provide leadership, support and guidance to PCN ARRS positions
Provide strategic leadership for neighbourhood working service transformation and implementation of new NHS initiatives affecting the PCN.
Represent the PCN at locality, Integrated Care Board (ICB) and wider system meetings, building collaborative relationships to influence service development and improve outcomes for patients.
Travel
Regularly undertake travel to variety of sites.
The post holder will be required to support events, meetings or conferences, these may involve travel outside the Severnvale area.
Person Specification
Experience Essential
5+ years Primary Care experience and experience in General Practice Have an understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of NHS organisation and of the primary care sector Have an understanding of the national policy direction for primary, community and secondary care as evidenced in the Five Year Forward Review together with good practical and conceptual knowledge of healthcare improvement methods and practices Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practices Have experience of developing working relationships with local and national stakeholders, demonstrating effective influencing and negotiating skills, training and facilitation skills Have experience of managing projects within tight deadlines and implementing complex primary care based initiatives to a successful outcome. Have good understanding of the other primary care providers and stakeholders, such as the LMC, OneCare and the ICB.
Desirable
Have knowledge of the regulatory and contractual frameworks for primary care contracts such as LES, DES, QOF,
Skills Essential
Be able to speak confidently on a range of commissioning and primary care subjects, with the ability to provided definitive advice on national primary care regulation, policy and development Be proficient in the use of Microsoft Office products Be computer literate, able to operate commonly used IT packages and manage their own IT system with support from the IT provider. Be able to identify clear priorities for action while managing multiple stakeholder expectations Be highly effective communicator and be self-motivated, with the ability to work on own initiative, manage agreed work areas to tight time scales and be flexible and adaptable to manage a range of different and demanding agendas within tight timescales Be politically sensitive with highly developed diplomatic skills and be able to identify issues which may cause political sensitivity at an early stage and escalate or manage appropriately Have the confidence to work with and challenge, if necessary, the PCN Clinical Director, the Board and practice managers to ensure that work is completed on time and to a sufficiently high standard Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected Be aware of and understand data protection implications and manage information appropriately at all times
Qualifications Essential
Minimum of Maths and English Grade C or above.
Desirable
Leadership/management qualification. Educated to degree level or qualified by experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Severnvale PCN
Address Eastland Road
Thornbury
Bristol
BS35 1DP
United Kingdom