About this role
Job summary
Band 4 Patient Pathway Coordinator Cluster 4
An exciting opportunity has arisen for an experienced administrator looking to forward their career.
We are looking for a full time (37.5 hour per week) Band 4 Patient Pathway Coordinator to join our team, to proactively manage the patient pathway from referral to discharge; ensuring the entire pathway is managed smoothly.The post holder will work as part of a multi-disciplinary team, delivering general clerical, reception and administrative duties to support the provision of patient care and high levels of patient satisfaction. You must be able to demonstrate the ability to supervise and develop staff, working and dealing with the public, handling complaints and maintaining effective working relationships in a busy multi-disciplinary environment.
Main duties of the job
The successful applicant will:
Demonstrate ability to pay attention to detail, reliably check and record data and be able to self-check completed work Demonstrate excellent communication skills Demonstrate ability to work under pressure and meet deadlines Demonstrate a flexible, adaptable approach and operative effectively within a team Have a strong working knowledge of national performance targets and be able to apply this to their everyday work when dealing with outpatient appointments
About us
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviors that support them. They are:
Compassionate- We treat everyone with kindness, understanding and empathy
Inclusive- We are respectful, fair and open, valuing everyone's unique contribution
Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Skills Essential
Accurate data entry, typing and checking skills Ability to plan, prioritise and delegate workload
Knowledge Essential
Good knowledge of speciality specific patient pathways Understanding of patient priorities and performance targets related to appointments and waiting times
Experience Essential
Experience of using full range of IT systems and patient data systems
Desirable
2 years NHS experience
Qualifications Essential
English and Maths GCSEs, grade A-C or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)