About this role
Job summary
We are seeking an organised, proactive, and highly motivatedBand 5 Administrative Managerto support the operational and administrative delivery of our Community Response Services. This is a varied and rewarding role supporting multidisciplinary teams across:
Hospital Occupational Therapy (OT) Discharge Nursing Services Single Point of Access (SPA) Community Nurse Practitioners Community Therapy
The successful candidate will play a key role in ensuring efficient service coordination, effective administration systems, and high-quality support to clinical and operational teams. You will help drive service performance, manage administrative processes, and contribute to improving patient flow and community-based care.
Main duties of the job
Provide day-to-day management and supervision of administrative staff across Community Response Services (CRS). Coordinate and oversee administrative processes to support safe and effective patient care pathways. Support operational service delivery across CRS. Monitor staffing rotas, annual leave, sickness absence, and workforce administration. Ensure accurate data entry, reporting, and maintenance of patient records and service activity. Produce performance reports, audits, and service information for managers and senior leadership teams. Act as a key point of contact for internal and external stakeholders, including acute hospitals, community teams, and partner agencies. Support service improvement initiatives and contribute to achieving key performance indicators (KPIs). Maintain confidentiality and compliance with NHS policies, information governance, and data protection requirements. Assist with meeting coordination, minute taking, and action tracking where required. Support recruitment, onboarding, induction, and training processes for administrative staff.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description Job responsibilities
Manage and coordinate administrative services across Community Response teams, including Hospital OT, Discharge Nursing, Single Point of Access (SPA), and Nurse Practitioners. Supervise and support administrative staff, ensuring effective day-to-day service delivery. Oversee patient administration processes, data management, reporting, and record keeping. Support operational performance, staffing coordination, and service improvement initiatives. Act as a key liaison between clinical teams, hospitals, community services, and external partners. Ensure compliance with NHS policies, information governance, and confidentiality standards. Provide high-quality administrative and organisational support to managers and multidisciplinary teams
Person Specification
Qualifications Essential
Knowledge of administrative procedures, range of computerised software, own directorate specialised terminology, managerial knowledge, project monitoring, acquired through degree or equivalent level of knowledge and / or experience
Experience and Knowledge Essential
Previous experience of staff supervision Previous administrative systems experience. Operating a PC using WP packages. Computer data input, using spreadsheets. General office duties.
Desirable
Experience of financial systems and providing budgetary information. Experience of staff recruitment, selection, training and staff development.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northumbria Healthcare NHS Foundation Trust
Address Northumbria Healthcare Manufacturing and Innovation Hub
Avenue Road
Seaton Delaval
NE25 0QJ
United Kingdom
Employer's website https://www.northumbria.nhs.uk/ (Opens in a new tab)