About this role
Job summary
To work as a member of the PICU Admin Team providing a clerical & reception service to support our nursing & clinical colleagues, to support the smooth running of the unit.
The post holder will be based within the Paediatric Intensive Care Unit (PICU) at Birmingham Children's Hospital, part of the Medicine Directorate. This is a highly specialised, fast-paced clinical environment providing intensive, life-sustaining care to some of the most seriously ill children across the region and beyond.
Main duties of the job
To work as part of the PICU Admin Team that provides ward clerk and reception cover 365 days per year, including Christmas & Bank Holidays.
To provide an exemplary Ward Clerk/Reception service to the nursing, medical staff & families of the patients on PICU. To ensure that clerical needs are met on a daily basis. To maintain real time bed management.
To scan clinical documentation onto patient records, working to a high standard of data quality & attention to detail. To maintain the highest level of customer service skills when dealing with families and all visitors to the PICU.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Literate & articulate Essential
GCSE English C grade or above Level 2 qualification or equivalent knowledge/experience Excellent telephone manner Excellent communication and interpersonal skills Extensive administration experience in a busy environment Demonstrable ability to use MS office packages Ability to make decisions in situations/courses of action which require analysis Able to use a trolley to move heavier loads, e.g. stationery. Smart appearance Excellent attendance record Excellent attendance record Excellent attention to detail Able to prioritise workload Able to remain calm under pressure Ability to deal sensitively with distressed/bereaved families
Desirable
Previous experience working in a ward environment Previous experience working in an NHS setting Knowledge and understanding of the Data Protection Act (GDPR) 2018 & patient confidentiality Working knowledge of Health & safety in the workplace legislation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham Women's and Children's NHS Foundation Trust
Address Birmingham Children's Hospital
Steelhouse Lane
Birmingham
B4 6NH
United Kingdom
Employer's website https://bwc.nhs.uk/ (Opens in a new tab)