About this role
Job SummaryThe incumbent is a Lead Medical Support Assistant in Radiology Service (LMSA) at the Veterans Affairs Ambulatory Care Center in Columbus, Ohio. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent must be able to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow up as necessary to ensure a satisfactory resolution.
QualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience: Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education: One year above high school; OR, Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part 11, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Lead Medical Support Assistant, GS-07: Experience: One year of creditable experience equivalent to the next lower grade. Knowledge, Skills, and Abilities (KSAs). In addition to meeting the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7. Physical Requirements: Work is performed in an office setting in an area that is adequately lighted, heated, and air conditioned. The normal risks and discomforts typical of an office and clerical work area are included. There are no unusual risks or safety hazards associated with this position. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee.
Major DutiesDuties and responsibilities include but are not limited to: Responsible for the coordination of assignments and workflow of the Medical Support Assistants in the Radiology Reception and Scheduling Department. Assures proper staffing coverage and assesses daily workplace issues to maintain efficiency in the scheduling and registration of Veterans. Assigns day-to-day duties necessary for patient readiness, observing and assessing the work of MSA staff, and resolving complex issues and non-standard procedures. Develops a standardized training program for Radiology MSAs specific to the procedures and policies of the Department of Radiology. Leads the training of new MSAs in the department, ensuring their training is comprehensive. Monitors systems to make recommendations for improved operations, identify educational or training needs, and assist with hiring new MSA employees Works closely with the Service Chief, Radiology Administrator, and Radiology Supervisor to ensure procedures follow the National and local Radiology Scheduling Directives, Policies, Standards of Practice, and Guidance. Lead Controls: Plans and organizes work with general assistance from Radiology leadership to meet locally and nationally established time frames and performance measures and performs analysis, reports, and special assignments. Communicates with Radiology leadership, physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of sensitive information. Works independently, making decisions based on guidelines, precedents, and regulations, and performs duties in such a manner that only minimal supervision is required. Work Schedule: Monday through Friday, 8:00 a.m. - 4:30 p.m. Telework: Available, Ad-Hoc as determined by the agency policy. Virtual: This is not a virtual position. Functional Statement #: 93702-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.