About this role
Job SummaryServes as a Medical Support Assistant, providing a variety of duties associated with patient care and treatment in several outpatient clinics and medical facilities by coordinating clinic activities and ensuring the smooth operation of daily services. These Medical Support Assistant positions are located at multiple Indian Health Service (IHS) healthcare facilities across various locations. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
QualificationsTo qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Providing reception and administrative support in a healthcare setting; receiving visitors, answering telephone calls, and responding to routine requests for information; performing patient intake activities, and entering or updating patient information in an electronic medical record system; maintaining patient records, forms, reports, or confidential medical information. OR Four (4) years of education beyond the high school level. OR A combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage equals at least 100 percent to qualify for this GS-05 grade level. Must submit transcripts. GS-06: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Providing reception and administrative support in a healthcare setting; providing customer service and assisting patients with routine requests or services; performing patient intake activities and maintaining patient information in an electronic medical record system; maintaining patient records, forms, reports, and confidential medical information; assisting patients with eligibility or available resources; performing administrative support activities related to patient services or third-party billing. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements by the closing date of the announcement.
Major DutiesAll Grade levels MAY NOT be available at all locations. Receives and greets patients and visitors; provides general information and assistance. Checks patients in and out of the clinic; verifies patient demographics and updates records as needed. Schedules, reschedules, and cancels patient appointments using an electronic health record or scheduling system. Answers telephones; routes calls; takes messages; and provides routine appointment and clinic information. Maintains and files medical records and forms in accordance with privacy and confidentiality requirements. Assists with basic clinic administrative tasks, such as preparing charts, scanning documents, and data entry. Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov)RequirementsSelectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. You will need to set up direct deposit so we can pay you. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.