About this role
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond—creating smarter, more sustainable supply chains for a global economy. The company is globally headquartered in Charlotte, N.C. regionally headquartered in Amsterdam, NL. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube. Compensation for this role is Monthly:PLN 5500 - PLN 5800 As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers on the United Kingdom domestic market, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like:
• Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess, and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery orders
At a minimum, you’ll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. • Overall English skills at at least B2
It’d be great if you also have:
• High school diploma or equivalent • 1-year related experience preferably within a call center environment • Strong customer service skills and the ability to satisfactorily resolve issues • Solid ability to multitask with exceptional organizational skills • Ability to thrive under pressure while delivering solutions that exceed customer expectations
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits Private Medical care Sport Package - Multisport Plus Group Life Insurance Onsite English Classes Free access to internal e-learning platform to grow in your profession and gain new skills Diverse and Inclusive environment Community Service Day Internal Career Growth Programs
Our company is committed to creating a diverse and inclusive workplace. We ensure that all recruitment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. All candidates will be considered based on merit, qualifications, and business needs. We actively promote equal opportunities and strive to eliminate bias at every stage of the hiring process. Review RXO's European privacy statement here.