About this role
What You Can Expect:
Ashford, Surrey
Main Activities
• Manage requests for deliveries, collections, relocations and installations for key customers • Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database • Understand the specific requirements of key customers – internal process, customer product etc. • Provide quotations to customers on request • Liaise with customers, keeping them constantly updated during all stages of the order lifecycle • Take ownership of orders from end to end • Ensure a professional and efficient service is delivered at all times • Order services as required from third party suppliers in relation to customer’s requirements • Troubleshoot problems quickly and identify solutions to minimise impact to customer • Deal with ad-hoc customer enquiries by phone and e-mail • Assist team members as required and provide support to team leader as directed • Work with internal staff to ensure a professional and efficient service delivery • Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc. • Sign off supplier purchase orders (to agreed sign off level) • Ensure 100% job file accuracy before passing to accounts team • Manage team mail box activity efficiently and line with team/department targets
What You Bring:
Key Skills and Experience
• Minimum 3 years Customer Service experience in a similar role • Experience of working in a transport, logistics or Installations environment desirable • Meticulous attention to detail and a customer focused approach • Strong general level of education • IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint) • Excellent demonstrable communication skills – written and verbal • Strong team player with a flexible positive attitude – will need to work extended hours at peak times • Capable of working on own initiative, ability to problem solve and identify corrective actions