About this role
What You Can Expect:
Shift Pattern: Monday to Friday, 08:30 - 16:30 (30 minute unpaid break)
Key Responsibilities Inventory Management
• Support in maintaining accurate inventory records within the Warehouse Management System (WMS).
• Monitor stock movements including receipts, put-away, transfers, picking, replenishment, and despatch.
• Investigate inventory discrepancies and identify root causes.
• Process inventory adjustments in accordance with company controls and authorisation procedures.
• Monitor inventory accuracy KPIs and report trends.
Audit & Compliance
• Develop and maintain cycle count schedules.
• Conduct daily, weekly, and monthly stock audits via the operations teams.
• Coordinate customer inventory audits and annual physical stock counts.
• Ensure compliance with customer SOPs, internal procedures, and contractual inventory requirements.
• Maintain audit documentation and evidence to support customer and internal audits.
Reporting & Analysis
• Produce daily, weekly, and monthly inventory reports.
• Analyse inventory trends, variances, and recurring issues.
• Provide recommendations to improve stock accuracy and operational performance.
• Support customer reporting requirements.
Process Improvement
• Identify opportunities to improve inventory control processes.
• Assist in implementing corrective and preventive actions (CAPAs).
• Support continuous improvement initiatives using Lean methodologies where appropriate.
• Review warehouse processes to minimise inventory errors.
Operational Support
• Support warehouse operations with inventory-related queries.
• Assist during customer implementations, inventory migrations, and warehouse transitions.
• Provide guidance to warehouse colleagues on inventory best practice.
• Liaise with Customer Service regarding stock issues impacting customer orders.
Systems Management
• Ensure accurate data integrity within the WMS and ERP systems.
• Support inventory investigations using warehouse systems and reporting tools.
• Assist with WMS testing and process changes where required.
• Escalate system issues affecting inventory accuracy.
Key Performance Indicators (KPIs)
• Inventory Accuracy (%)
• Cycle Count Completion (%)
• Inventory Adjustment Value
• Stock Loss / Shrinkage
• Audit Compliance Score
• Investigation Closure Time
• Customer Inventory Accuracy
• Physical Stock Count Variance
• Root Cause Resolution Rate
• Customer SLA Compliance
Working Relationships Internal
• Operations Managers
• Warehouse Supervisors
• Customer Service Team
• Quality Team
• IT Support
• Finance
External
• Customers
• External Auditors
• System Providers
• Inventory Service Providers
Authority The Inventory & Audit Coordinator is authorised to:
• Conduct inventory investigations.
• Complete authorised stock adjustments within agreed limits.
• Recommend corrective actions.
• Stop inventory transactions where significant discrepancies or compliance risks are identified, escalating promptly to management.
Success Measures Success in this role will be demonstrated by:
• Consistently achieving inventory accuracy targets.
• Successful completion of audit schedules.
• Reduced inventory discrepancies and stock losses.
• Positive customer audit outcomes.
• Accurate and timely reporting.
• Effective implementation of corrective actions.
• Continuous improvement of inventory control processes.
Behaviours The role holder is expected to demonstrate:
• Integrity and accountability.
• Attention to detail.
• Customer focus.
• Ownership of issues through to resolution.
• Continuous improvement mindset.
• Collaboration and teamwork.
• Professionalism and resilience.
• Commitment to health, safety, and quality standards.
What You Bring:
Knowledge & Experience Essential
• Previous experience within inventory control in a warehouse or 3PL environment.
• Experience using Warehouse Management Systems (WMS).
• Strong understanding of warehouse operations and inventory processes.
• Experience conducting stock audits and cycle counts.
• Competent using Microsoft Excel and reporting tools.
• Strong analytical and problem-solving skills.
Desirable
• Experience within multi-client logistics operations.
• Understanding of Lean or Continuous Improvement methodologies.
• Experience using SAP, Manhattan, Blue Yonder, Oracle, or similar WMS platforms.
• Knowledge of ISO quality standards.
• Internal auditing experience.
Skills & Competencies
• High attention to detail
• Excellent numerical and analytical skills
• Strong organisational and planning ability
• Effective communication skills
• Investigative mindset
• Problem-solving capability
• Ability to prioritise workload
• Customer-focused approach
• Team collaboration
• Process improvement orientation
• IT literacy and systems confidence
• Ability to work under pressure and meet deadlines
Qualifications Essential
• GCSE (or equivalent) in English and Mathematics.
Desirable
• Level 3 qualification in Logistics, Supply Chain, or Business.
• CILT qualification.
• IOSH Working Safely.
• Lean Six Sigma Yellow Belt.
• Internal Auditor qualification.